Customer Support Representative - PLCPC013

Job Title: Customer Support Representative
Location: Remote (EST Timezone)
Work Schedule: Monday - Friday: This is a rotating shift schedule within our open hours of operation, which are between 9:00 AM - 9:00 PM EST.

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Discover a world of career possibilities with Sagan.

Role Overview:

As a Customer Support Representative (CSR), you will be essential in ensuring customer satisfaction by addressing concerns, resolving issues, and providing exceptional support. This role demands strong communication skills, the ability to work cross-functionally, and a genuine passion for helping customers. Your goal will be to provide an extraordinary customer experience and contribute to our company's success.

Key Responsibilities:

• Track and analyze customer concerns to identify trends and address recurring issues.
• Collaborate cross-functionally to remove obstacles and enhance the customer experience.
• Deliver exceptional service to ensure every customer has a positive experience.
• Understand the reasons behind customer cancellations and provide solutions to improve retention.
• Identify opportunities to upsell additional products and services to customers.
• Maintain accurate records of customer interactions and support activities.

Qualifications:

• 2-5 years of experience in a customer support role, with a proven track record of excellent communication skills.
• Advanced command of the English language, both verbal and written.
• Strong multitasking and organizational abilities.
• Experience with CRM platforms such as HubSpot, Zendesk, or similar.
• Ability to adapt quickly to changes and handle a fast-paced environment.
• Exceptional interpersonal skills with a focus on customer satisfaction

Nice-to-Haves:

• Experience with HubSpot.
• Experience supporting elderly customers.