Customer Success Manager, SaaS (Remote in Quebec)

ABOUT POWER FACTORS

Power Factors is a hardware and software provider whose next-generation Unity renewable energy management suite (REMS) is one of the most extensive and widely deployed solutions in the market. With over 300 GW of wind, solar, and energy storage assets managed worldwide across more than 600 customers and 18,000 sites, Power Factors manages 25% of the world’s renewable energy data. *

Power Factors’ Unity REMS supports the entire energy value chain, from monitoring and controls to market participation. The company’s suite of open, data-driven applications empowers renewable energy stakeholders to collaborate, automate critical workflows, and make more informed decisions to maximize asset returns. Energy stakeholders receive end-to-end support, including solutions for SCADA & PPC, centralized monitoring, performance management, commercial asset management, and field service management.

With deep domain expertise, AI-powered insights are delivered at scale so businesses can optimize assets, unlock growth, and make smarter decisions as the world rapidly transitions to clean energy. Power Factors fights climate change with code.

Learn more at powerfactors.com.

* Outside China and India

ABOUT THE ROLE

Power Factors is seeking candidates for a key role of Strategic is responsible for developing and sustaining Customer relationships through strategic engagement. This exciting role is collaborative and customer-focused, and involves listening to, and anticipating, our customers’ evolving business requirements and use cases.

This role benefits from a deep understanding of the Renewable Energy industry, including a familiarity with the core functions of Asset Management, Operations & Maintenance, Performance Monitoring, and other related disciplines. The Senior Customer Success Manager articulates Power Factors’ vision and drives value realization with our customers. As the primary account owner, you will coordinate all customer health and growth-related efforts with support from sales, support, professional services and other departments within Power Factors.

At Power Factors, we’re tackling one of the world’s most important challenges — making renewable energy the world’s leading source of power. We dare to believe that we can make a difference. We are a collective of bold and ingenious people driven by results. We are helping renewable energy owners and operators provide as much clean energy as possible and we’re looking for multidimensional team players to help us continue to solve problems and drive customer success.

KEY RESPONSIBILITIES:

• Act as the primary account owner for coordinating customer health and growth-related efforts.
• Engage directly with customers to enhance their business outcomes through strategic consultation and best-practice solutions.
• Lead technical discussions to address complex issues, advocating for robust and adaptable enterprise solutions.
• Manage customer projects end-to-end, ensuring objectives and criteria for success are met.
• Establish yourself as a community thought leader through educational initiatives, workshops, and content creation.
• Relay customer feedback to inform the development roadmap for platform features and services.
• Cultivate deep relationships with customers, understanding their unique business landscapes and goals.
• Collaborate with internal cross-functional teams (Product, Development, Engineering, Sales) to advocate for customer interests.

REQUIRED COMPETENCIES:

To be successful in this role, we think you have:

• University degree in Business, Engineering, or a related field.
• Minimum of 10 years' experience in customer-facing roles involving project management, business process development, professional experience with B2B SaaS.
• Minimum of 10 years’ experience in the Renewable Energy industry (Solar/Wind/Storage) is a must.
• Proven experience in managing large accounts and ensuring customer satisfaction, value realization and drive positive Net Revenue Retention.
• Strong relationship management skills and customer focus.
• Solution-oriented strategic thinker; take responsibility; drive resolution.
• Ability to think technically and manage both tactical details and strategic goals.
• Excellent, professional communication skills in English.
• Ability to communicate in French, German, or Spanish is an asset.
• You are enthusiastic about being a part of a dynamic, mission-driven team and contributing to the continued growth and success of Power Factors.

LIFE @ POWER FACTORS

We are an agile software development company – big enough to make an impact, but small enough to move quickly and execute in a growing industry, taking advantage of rapidly evolving technologies. We are a collective of bold and ingenious talents driven by results. Our team is made up of hard-working, fun-loving people who are passionate about making the world a better place. We seek fierce and humble people to help us achieve our ambitious plan.

WHY JOIN US

• A humble cause with a clear purpose– you will help us fight climate change with every day at work. We aim to be environmentally conscious in all aspects of our operations.
• Work with passionate experts and top-talents in your field– we are proud of our highly skilled crowd and the savviness each of us brings to the team.
• Friendly and uplifting atmosphere– we believe kindness and respectfulness is core for our culture. A friendly smile or a helping hand is never far away.
• Flexible hours and workplace – it is the result that counts, not when or where. Our hybrid/remote work setup allows everyone to set themselves up for success and create a more sustainable work-life balance.
• All the benefits you expect (and more)– besides the basic benefits (adopted to local needs and norms), you will enjoy perks such as 8h of paid volunteering per year and participation in our Corporate Bonus Program (to name a few).

WE ARE AN EQUAL OPPORTUNITY EMPLOYER

Power Factors is an Equal Opportunity Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.