Customer Support Agent

We are seeking a professional and tech-savvy Customer Support Agent based in Colombia to handle inbound and outbound calls for multiple clients. The ideal candidate will be fluent in English, able to provide a positive customer experience, and capable of navigating various systems efficiently. This role requires accountability, strong communication, and a proactive approach to managing client interactions.

Key Responsibilities:

• Handle inbound and outbound calls across multiple client accounts with a positive and alert demeanor.
• Efficiently navigate client CRM systems and accurately input call data.
• Address and resolve client inquiries in a timely manner, ensuring customer satisfaction.
• Escalate issues following predefined processes.
• Adhere to assigned schedules and maintain clear communication with managers regarding any delays or challenges.

Must-Haves:

• Proven experience in call handling and customer service.
• Familiarity with CRM systems and basic IT skills, particularly navigating tools like Genesis.
• Fluent, local-sounding English proficiency.
• Accountability in managing time and meeting client expectations.
• Strong communication and interpersonal skills.
• Ability to multitask and manage calls from various clients.
• Problem-solving skills and ability to escalate issues effectively.
• A tech-savvy mindset with the ability to learn and use new systems quickly.

If you meet the above requirements and are ready to take your career to the next level, apply now!