Sauce is a premier restaurant technology platform that helps businesses grow with our Commission-Free Delivery & Pickup structure and proprietary delivery optimization technology. We are serving a 105 billion dollar US local restaurant business. Headquartered in NYC and Tel-Aviv, Sauce wants restaurants to fulfill their highest potential, this means giving local establishments everything they need to connect directly with their customers. The Sauce team pools together decades of restaurant tech experience, along with seasoned tech, sales, marketing, product and operations executives who produce an industry-changing delivery system for successful local restaurants and chains.
This position is responsible for handling all the payment issues at Sauce, including but not limited to:
-Responding to customer inquiries regarding payment issues and transactions
-Resolving customer complaints and disputes related to payments
-Keeping accurate records of customer interactions and transactions
-Escalating complex issues to higher-level payments support as needed
-Collaborating with other departments to resolve payment-related issues
During your shift, you will work through four main areas: our Sauce Dashboards, Stripe, HubSpot, and Slack. You will be responsible for handling all incoming tickets, emails, general tasks as well as providing additional assistance to other Sauce employees such as our Customer Care, Customer Success and Sales teams.
You will report directly to the Director of Finance Operations!
Shift Schedule: 5 days a week, 9 hours a day with one hour paid lunch
What You'll Do:Average # of Tickets Per Shift: 60 Total Per Day / 300 Total Per WeekAverage # of Emails Per Shift: 50 Total Per Day / 250 Total Per WeekAverage # of Disputes Per Shift: 15 Total Per Day / 75 Total Per WeekAverage # of Book a Driver Requests Per Shift: 20 Total Per Day / 100 Total Per WeekWhat You Bring:Excellent problem solving skills with the ability to analyze and resolve payments issues quicklyStrong attention to detail to carefully review information, identify issues and accurately document customer interactionsYou’re a team player and collaborate well with other departments such as Customer Care and Customer SuccessExperience working with ticketing systemsEnglish speaking, but Bilingual would be a plus (English + Spanish)!Preferred but not required: Refund / finance / accounting experience Past experience in the food industry Hubspot / Aircall experience Slack experienceNecessary to complete your job effectively: A private working space with a steady internet connection A computer or laptop A keyboard and mouse, working webcam and headset with microphone A primary 24” computer monitor An additional 24” computer monitor (preferred)What We Offer:Strong & Competitive Compensation PackageFlexible Work Environment10 Paid Personal/Vacation Days5 Paid Sick DaysThe Opportunity to Build Something that Changes the Delivery Tech Industry for the Better!Sauce is an equal opportunity workplace and an affirmative action employer. We welcome all qualified applicants regardless of race, color, ancestry, religion, sex (including pregnancy and related conditions), national origin, sexual orientation, age, marital status, disability (physical or mental), gender identity, gender expression, genetic information, veteran status, citizenship, immigration status, or any other classification, category or characteristic protected by applicable federal, state or local laws. We understand the importance of creating a more diverse and inclusive workplace and celebrate our employees for their differences.
