Account Manager

Account Manager

Location: Chicago, IL or Remote, North America (US & Canada)

Employment Type: Full-time/Permanent

Travel: Willingness and ability to travel is an essential function of all jobs at the company unless otherwise advised by your manager or Human Resources at the time of hire or promotion. Approximately up to 10%

Serrala is a global player in the financial software industry with nearly four decades of experience in empowering businesses to optimize their financial operations. Our core strength lies in our solutions that are designed to make financial processes easier, more efficient, and smarter.

With a substantial client base of over 2,500 clients in over 70 countries worldwide, we have earned the trust of a diverse global community that trusts our innovation.

If you're curious to dive deeper and explore the work we do, we encourage you to take the next step by applying for a position with us!

About the role:

Serrala optimizes the universe of payments for organizations that seek efficient cash visibility and secure financial processes. Our new name is inspired by the Sierra de la Serrella, a powerful mountain range in Spain symbolizing solidity and conveying confidence and security. Serrala supports over 2,500 companies worldwide with advanced technology and personalized consulting to optimize all processes that manage incoming and outgoing payments: from order-to-cash, procure-to-pay, and treasury to data and document management. Represented on three continents with 16 regional offices in Europe, North America, and Asia, over 700 employees are dedicated to service companies of all industry sectors – from medium-sized companies to global players.

As an Account Executive focusing on existing customer accounts, you will seek to expand the relationship and product footprint to upsell and cross-sell Serrala solutions. You will rely on your experience leveraging existing relationships selling to the office of the CFO, and a value-based selling mindset to identify, qualify, execute, and close large enterprise software deals in both the commercial and public sector space. A large number of accounts with non-overlapping farming rights of all products and all verticals. You will have responsibility for:

• Medium to large enterprise target customers.
• Up to 6-digit ACV deals with short sales cycles relative to deal size.
• Reasonable and realistic quotas which are consistent across all territories.
• Extended team support partnering with dedicated Customer Success Managers
• and local US-based help desk support.

A+ reps with proven records have substantial earnings potential above and beyond the (up to) $300K OTE we are offering.

If you would like to make your mark with a smaller and more personal entrepreneurial team on the cusp of significant future growth, please continue reading!

Your Day to Day:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Core duties and responsibilities include (but are not limited to) the following:

• Maintain relationships with customers as a key point of contact whilst demonstrating a thorough understanding of your customer’s business and operational needs.
• Grow revenue through the retention, upselling and cross-selling of additional modules or services into your assigned customer accounts,
• Proactively build new opportunities to bring your customer more value from account planning with whitespace analysis in your assigned accounts.
• Organize and drive regular relationship calls with your clients.
• Solicit, understand, and develop customer requirements.
• Manage complex sales cycles leveraging extended teams for functional demos, technical discussions, marketing, sales support etc.
• Build vision and business cases for partnering with Serrala.
• Articulate value proposition and differentiation to all levels of the organization.
• Coordinate business terms and contract negotiations.
• Close large and complex deals both product licenses and professional services.
• Develop and implement initiatives to improve customer satisfaction.
• Collaborate effectively with partners to drive business and ensure a high degree of customer satisfaction with mutual customers.
• Other duties as assigned.

What makes you excel in this position:

The requirements listed below are representative of the knowledge, skill, and/or ability required:

• Bachelor’s degree in Business Administration or related field.
• Minimum 7+ years of direct sales experience with an Enterprise Software company. Prior software sales experience specific to medium or large enterprises is MANDATORY.
• Entrepreneurial-like hunger and drive to prospect relentlessly to uncover and qualify appropriate opportunities.
• Proven ability to apply value propositions and differentiation to propose and position solutions to solve business problems.
• Experience and confidence talking to both operational and senior levels of the office of the CFO.
• Ability to lead and orchestrate complex sales cycles while leveraging extended teams and partners as needed.
• Embraces the role of leader and coach while operating in a team selling environment.
• Excellent verbal, written, and presentation communication skills.
• Self-starter who will thrive in an unstructured, small team start-up-like environment.

Salary Range

United States: USD 120,000-140,000

Canada: CAD 150,000-180,000

The above annual base salary range represents a general guideline for the low and high end of the pay range for this position. However, the actual salary offered will be determined on various factors including but not limited to location, job-related skills, experience, relevant education, training as well as market and business considerations.

What's in it for you? We have many benefits and perks available to you as a Serrala employee. Here are just a few...

• Medical, Dental, and Vision Insurance - available to you from your first day of employment
• Paid Parental Leave
• 401(k) - dollar for dollar matching up to 4% and immediate vesting and contribution from your first day of employment
• Up to a $275 monthly reimbursement for phone and internet
• Employee Assistance Program
• LifeMart - discounts on travel, food, products, and services
• Regus – mobile office space available for Serralians for team meetings, department gatherings, and project collaborations

Why us?

What unites us as Serralians across all borders is our passion for future-oriented software solutions and our shared values which are the foundation of our strong corporate culture and our innovative drive. At Serrala, our global teams are eager to evolve, advance, and innovate. We continuously improve the way we work with professional development at the core of what we do. With modern and flexible work environments, global and regional events, and a strong fostering of team spirit, we believe that together we can accomplish any challenge and move any mountain.

[EEO Statement]

We are proud to be an equal opportunity workplace. We celebrate and support diversity by providing equal employment opportunities regardless of race, creed, color, religion, age, sex, national origin, disability or handicap, genetics, protected veteran status, sexual orientation, gender identity or expression, arrest record, or any other characteristic protected by federal, state or local laws.

[To all recruitment agencies]

Serrala does not accept agency resumes. Please do not forward resumes to our job's alias, Serrala employees or any other organization location. Serrala is not responsible for any fees related to unsolicited resumes.