Community Engagement Specialist

Description

About BrandBastion

BrandBastion is at the forefront of social media management innovation, empowering leading global brands like Netflix, RedBull, Uber, and Sephora to elevate their online presence. We offer a full suite of advanced solutions to streamline social media management—from content moderation and community engagement to insights, listening, publishing, and scheduling. Our proprietary technology enables brands to achieve growth and capitalize on social media investments at scale.

The Opportunity

We're looking for a Community Engagement Specialist who is a UK native, deeply familiar with British culture, trends, and nuances, to join our growing team. In this role, you’ll craft trend-savvy, on-brand responses, source engaging content, and collaborate directly with clients to bring their brand voice to life. If you're passionate about social media, love discovering unique content, and have a knack for crafting standout engagement strategies, we want you on our team!

What you will do

• Trend Monitoring: Stay on top of social media trends, viral content, and cultural moments to create timely and relevant responses.
• Content Sourcing: Identify and source high-quality UGC and trending videos for engagement opportunities.
• Engaging Responses: Craft unique, witty, and on-brand comments and replies to foster meaningful conversations and increase visibility for clients.
• Client Collaboration: Participate in client calls to provide updates, gather feedback, and ensure alignment with their tone of voice and engagement goals.
• Brand Voice Execution: Understand and maintain each client’s tone of voice, ensuring all interactions align with their brand values and personality.
• Metrics-Driven Strategy: Track engagement metrics and identify opportunities for improvement, sharing insights with the broader team.
• Collaborative Innovation: Work closely with the Customer Experience and Marketing teams to align on projects, trends, and opportunities.

Requirements

• Experience: 1–3 years in social media management, content creation, or community engagement, preferably in a fast-paced environment.
• UK Culture Savvy: Deep understanding of UK-specific trends, humor, and cultural references to create localized and authentic engagement.
• Creativity: A strong sense of humor and the ability to craft responses that stand out in a crowded social landscape.
• Trend-Savvy: Deep knowledge of current social media platforms, memes, pop culture, and emerging trends.
• Communication Skills: Exceptional written communication skills with an understanding of tone, nuance, and cultural sensitivity.
• Tech-Savvy: Familiarity with social media management tools, analytics platforms, and engagement software.
• Adaptability: Ability to pivot strategies based on real-time feedback and data insights.
• Organization: Strong time-management skills to juggle multiple accounts and priorities effectively.

Benefits

• Competitive Market Rate Compensation + 4+ weeks paid time off
• Opportunities for global team meets - we went to Greece in March, check out LinkedIn for pictures!
• Flexible, Fully Remote Role: Enjoy the benefits of remote work while collaborating with a talented global team.
• Immediate Impact: You’ll take ownership from day one, with the freedom to innovate.
• Career Growth: Become a key player in a rapidly growing industry.
• Work with Top Brands: Engage with some of the most recognized brands globally.