Senior Operations Specialist

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We are looking for a Senior Operations Specialist to join the operations team responsible for exploring, launching and scaling new initiatives that will have a strong impact on urban mobility and the way millions of people are moving in cities.

You will be responsible for building; scaling and monitoring one of the large Operational programs at Bolt, identified as a main lever to increase drivers engagement on the platform, while allowing facilitated access to vehicles for our drivers. You will be responsible for the success of the project by building up and managing strong partnerships with actors of the PHV market, setting up smooth processes, and monitoring the performance of this program. The success of this project will be a key milestone for Bolt globally and will be a potential opportunity to expand to markets where Bolt is operating. 

You will be collaborating closely with both local and international actors of the PHV / vehicles industry, the France Local Operation team,  the Bolt Central Operation Team, the Bolt Business development team to lead these vehicle programs to success and leverage driver performances on the Bolt platform

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<title>About us</title>

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Bolt is one of the fastest growing startups in the world with over 50M happy customers in +40 countries, from Europe to Africa. We’re building the future of transport – one platform that connects you with cars, motorcycles, scooter sharing, and anything else you need to move around in your city. Fast, convenient and affordable for everyone, as transport should be

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<title>About the role</title>

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As a Senior Operations Specialist will have a direct and tangible impact on local operations that you can see in real-time. If you’re ready to take full ownership of your work, disrupt the marketplace, and shape movement patterns in the urban landscape - here’s your chance!

You will be leading local operations projects and working closely with other cross-functional/HQ stakeholders to support our mission to make cities more sustainable, accessible and affordable.

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<title>Your daily adventures will include:</title>

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• <point>Program value proposition - you will be responsible of identifying the most relevant partnerships and integrate them in the program.</point>
• <point>Partner management - you will work closely with external partners and service providers in the vehicle industry to negotiate offers, align on process and offer implementation, provide updates and program performance KPIs and overall maintain a strong relationship.</point>
• <point>Processes and tools - you will make sure to create strong and optimized processes and tools to: acquire leads, convert them through the full program funnel, and track their performance.</point>
• <point>User experience - you will iterate closely with drivers and program users to optimize the value proposition</point>
• <point>Analytics and performance - you will be responsible for setting up and monitoring relevant KPIs to track the performance of the different offers and performance of drivers benefiting from said offer</point>
• <point>Advising and closely collaborating with HQ teams such as Product, Legal or Marketing to develop and execute key initiatives that drive growth and efficiency.</point>
• <point>Scaling - You will also be responsible for sharing results and cooperating with the Central Ops team or other local teams to duplicate this initiative in other Bolt markets.</point>

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<title>About you:</title>

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• <point>You have 1-3 years of experience in an analytical or operations position.</point>
• <point>You're a great communicator - strong stakeholders management skills.</point>
• <point>Hands-on: you are not afraid to roll up your sleeves and act fast to implement initiatives.</point>
• <point>Result-oriented: you have strong prioritization skills, allowing you to act with the main objective always in mind</point>
• <point>Pro active & problem solving mindset: you have the ability to handle unexpected situations and quickly implement solutions.</point>
• <point>Innovative: you are able to come up with creative and new ideas to face an unforeseen challenge.</point>
• <point>Ownership: you have a strong sense of responsibility, and not afraid to be accountable for your results.</point>
• <point>Ability to understand complex ecosystems and translate comprehensive problems into actionable solutions.</point>
• <point>Fluent in English and French, both spoken and written.</point>

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Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying if you feel you’re the kind of person described above!
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<title>Why you’ll love it here:</title>

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• <point>Play a direct role in shaping the future of mobility.</point>

• <point>Impact millions of customers and partners in 500+ cities across 45 countries.</point>

• <point>Work in fast-moving autonomous teams with some of the smartest people in the world. </point>

• <point>Accelerate your professional growth with unique career opportunities.</point>

• <point>Get a rewarding salary and stock option package that lets you focus on doing your best work.</point>

• <point>Enjoy the flexibility of working in a hybrid mode.</point>

• <point>Take care of your physical and mental health with our wellness perks.</point>

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<text>*Some perks may differ depending on your location.</text>
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