Let's begin! Implementation Engineer (7316)

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. 

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

At Moody’s Analytics Know Your Customer (KYC), we solve problems that matter. We are a cross functional team of sales and marketing, technology and product professionals who are all passionate about preventing criminal infiltration of the world’s financial system and bringing transparency to global supply chains by detecting fraud, terrorism, human trafficking, and other criminal threats. We combine the agility, passion, and dynamism of a startup with the strong positioning and stability of an established institution, providing our people with dynamic career paths and mobility options across the globe, all while having access to the entire Moody’s network. We empower our people and are committed to helping them reach their goals.

Responsibilities:
As an implementation engineer in the KYC Solution Delivery team, you will be participating in various implementation projects by providing assistance to our clients for the configuration, and implementation of our KYC products. You should possess both functional and technical capabilities together with client-facing skills. In general, you will be expected to assist in performing project tasks such as:

•    Working closely with project managers, customer success managers and product specialists to gather business requirements, document and implement solutions that meet customers’ needs. Assist in the installation and upgrading of our software for clients
•    Configure or help configuring our software to match the clients' needs 
•    Participate in the Testing activities (unitary, integration, UAT) 
•    Provide technical training to clients administrators
•    Utilize our tracking systems (issues, timesheet) 
•    Actively participate in enhancing our products suite and knowledge database (e.g. documentation review, feedback on products/project methodology, development of 'how-to' entries, etc.)

Qualifications:
•    Undergraduate/first-level degree (e.g. Bachelor’s degree) in engineering, computer science, or equivalent IT-related degree program
•    Experience working in a technical role within a SaaS platform.
•    Functional understanding of finance instruments within the banking or insurance industries.
•    Relevant experience in 3rd party screening and monitoring solutions for Anti-Money Laundering (AML), Know Your Customer (KYC, Anti-Bribery & Corruption and Exposed Person risk management
•    Knowledge of file transfer protocols, IT security, SaaS applications, Cloud Services. 
•    Strong problem-solving skills.
•    Client communication
 

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.