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Project Manager, Operations

fully flexible

Remote:

Hybrid

Salary:

12 - 90K yearly

Experience:

Mid-level (2-5 years)

Work from:

Phoenix (US)

Offer summary

Qualifications:

2+ years of project management experience, Proficiency in Google Suite preferred, Experience in fintech or call center environment, Knowledge of agile project management software (Jira) required.

Key responsabilities:

Lead and attend meetings to monitor progress
Update knowledge base system and policies

Uplift Inc. Financial Services Scaleup http://www.uplift.com/

51 - 200 Employees

See more Uplift Inc. offers

Job description

Upgrade is a fintech company that provides affordable and responsible credit, mobile banking, and payment products to everyday consumers. We were the fastest growing company in the Americas last year according to the Financial Times and Upgrade Card was the fastest growing credit card in America two years in a row. We have delivered over $33 billion in affordable and responsible credit to our 5.5M customers. The company is backed by some of the most prominent technology investors and was recently valued at $6.3B.

We have built an energizing, collaborative and inclusive culture where team members help each other, learn and innovate to move the company and its customers in the right direction, and own the outcome of their efforts.

Upgrade has been named a “Best Place to Work in the Bay Area” three years in a row, “Top Companies to work for in Arizona” and one of the "Best Engineering Department" awarded annually by Comparably. We've also received recognition for being a best company for Diversity, Women, Culture, and Veterans.

We are looking for new team members who get excited about designing and delivering new and better products to join a team of 1850 talented and dedicated professionals. Come work with us if you like to tackle big problems and make a meaningful difference in people's lives.

About the Role:

We are looking for a Project Manager in our Phoenix office to support Call Center Operations. This person will take ownership of projects and initiatives, carefully managing business requirements, timing, risks, issues, decisions, interdependencies, and milestones. We are looking for a self-starter who is excited by a fast-paced environment and collaborating with multiple teams.

What You’ll Do:

Work closely with the teams to lead and attend meetings to monitor, troubleshoot, collaborate to solve issues, and communicate progress to both internal and external stakeholders
Balance meeting cadences with executable actions and ticket management that are reinforced by implicit and explicit timelines
Be able to synthesize complex processes and abstract ideas into clear and executable project components, stages, and tasks
Utilize your excellent organizational and time management skills to ensure projects remain on schedule
Effectively communicate project updates, status, needs, and issues to proper stakeholders who range from department leadership, product management teams, compliance, legal, and members of senior leadership
Update the company's knowledge base system as well as policies and procedures

What We Look For:

2+ years of project management experience required
Google Suite proficiency preferred
Experience in a startup, fintech, or fin-serv call center environment
Ability to adapt to unique project management methodologies and internal guiding principles required to manage multiple fast-paced projects with dynamic/changeable scope and release timeframes
Strong sense of organization and the ability to effectively balance a high volume of tasks of varying degrees of complexity, urgencies, and topics
A flexible, positive, and solutions-oriented mindset
Learn and maintain an expert level of internal operational strategy and processes
Excellent interpersonal, written communication, process mapping, and presentation skills
Self-starter and ability to thrive in a fast-paced and constantly-changing environment with ease and agility
Sense of ownership and responsibility towards troubleshooting issues and solutions with a self-motivation to accept and complete tasks
Proficiency in agile project management and issue-tracking software (Jira knowledge required)

What We Offer You:

Competitive salary and stock option plan
100% paid coverage of medical, dental, and vision insurance
Flexible PTO
Opportunities for professional growth and development
Paid parental leave
Health & wellness initiative

#LI-Onsite

The starting pay for this position in Phoenix, Arizona is USD $90,000 annually and benefits. Within this range, an individual's base pay will be dependent on a variety of factors, including without limitation, job-related knowledge, skills, education, and experience.

For California residents: Upgrade's California Notice at Collection and Privacy Policy describes our practices regarding the collection, use, and disclosure of the personal information of job applicants.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.