Case Manager

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in Gosford, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose.

As a Case Manager you’ll be abale to utilise your exceptional customer service skills to make na positive impace on someone’s life every day. This is a challenging yet extremely rewarding role that will allow you to help injured workers get their lives back.

This will be a permanent, full time position based in the Gosford office, with flexibility to work from home.

YOUR RESPONSIBILITIES

• Assistant an injured per and employer with the workers compensation claim process and provide support in the completion of relevant documents
• Make contact in a timely manner with the injured person to ensure they have access to required services
• Proactively manage the claims process to improve recovery and return to work outcomes for workers who have experienced a workplace injury or illness
• Provide ongoing advice to stakeholders on matters such as injured workers, employers and providers
• Tailored and empathic delivery of adverse outcomes to all stakeholders, with a solution focus

ABOUT YOU

• You pride yourself on giving an exceptional level of service to your customers willing to go that extra mile
• Thrive on working in a team environment and collaborating with others
• Proactive, self motivated and can on your feet when engaging and managing stakeholders throughout the process
• You will have a passion for helping others and managing challenging situations
• A driven professional with highly developed written and verbal communication skills, outstanding organisational and coordination skills

WHAT WE OFFER

We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty.

EML provides career opportunities and great employee benefits, including:
•    A vibrant, collaborative innovative team culture
•    Flexibility with opportunity to WFH when you are fully trained in your role.
•    A corporate wellbeing program with discounted health insurance and gym membership
•    Access to discounts at over 350 retailers through our Rewards Hub program
•    Entitlement to an annual tenure and performance-based recognition reward
•    Comprehensive learning and development support
•    Companywide events to celebrate success.
•    Quarterly Reward and Recognition Awards
•    Up to 16 weeks paid parental leave, plus super

We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now.