Claims Support Officer l Personal Injury | Melbourne, VIC
At Allianz, we’re proud to be one of the world’s leading insurance and asset management brands, with a workforce as diverse as the world around us.
We care about our customers, which is why we hire the very best people to further our commitment to securing the future of our customers, partners, and the community so we’re ready when they need it most.
We offer our people a workplace where everyone feels like they belong, while promoting a culture of lifelong learning, development, and global mobility. Join us and share your ideas, be inspired, give back and feel proud to be a part an organisation doing meaningful work that matters like tackling climate change, mental health, and well-being.
Let’s care for tomorrow, so we can create a better future together, for everyone.
Want to know how it feels to be genuinely supported to grow and develop your career?
We currently have opportunities for Claims Support Officers in our Melbourne office, who will be responsible for ensuring that we meet the expectation of our internal and external Allianz Workers Compensation customers.
You’ll be responsible for:
- Maintaining a constant customer focus by working with customers, team members, and third parties to find solutions consistent with customer needs, business objectives, and relevant legislation
- Effectively manage multiple internal and external stakeholders, providing high levels of customer service
- Adhering to Allianz business objectives and Workcover standards, as applicable
- Processing and completing work allocated within required timeframes meeting requirements (as per Allianz and Worksafe guidelines) including accurate processing to ensure no erroneous payments are made
- Responding to task related queries from various stakeholders, escalating to Case manager, Technical Manager, Team Leader, or Manager as required
- Proactively work within a team environment and actively contribute to team goals, assisting other team members, supporting a positive working environment, and contributing in a positive manner to the team's morale
About you:
- Demonstrates enthusiasm and ability to deliver high quality services and positive customer experiences
- Ability to plan and prioritise effectively. Organise tasks and manage competing resources and demands
- Pays high attention to detail by completing tasks with thoroughness and accuracy and has the ability to quickly identify errors or inconsistencies with information
- Excellent verbal and written communication skills, capable of communicating with clarity
- Extensive experience working with Victorian Workers Compensation Legislation or equivalent
- Experience and / familiarity with MS Office, ACCtion, Novus and Outlook technology involving Data entry
- Excellent time management skills and the demonstrated experience in working with short timeframes
What's on offer:
- Be part of a team that's open minded, supportive and genuinely focused on customer outcomes
- A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work
- An employer that is committed to supporting your work/life balance and is always open to conversations about flexible and remote working
- Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development
- insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being
- Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme
- The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer
About Allianz
At Allianz, we care about everything that makes you, you. We believe in an equitable workplace that celebrates diversity and inclusion, where people of all genders, ages, relgions, sexual orientatins, abilities, and work statuses are not only welcomed, but valued for the perspectives and talents they bring to work. We are committed to fostering an environment where everyone can thrive, grow, and contibute their unique perspective to our collective success and reach their fullest potential.
Adjustments and support
If you require any support and adjustments to participate equitably in our recruitment process, we encourage you to reach out to careers@allianz.com.au for a confidential conversation.
Join us. Let’s care for tomorrow. www.allianz.com.au/careers
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