Our Travel Agent in our Travel Contact Center supports Member/non-Member sales and service on multiple levels through multiple communication channels related to full-service domestic and international travel products.
**This is a work from home sales/customer service position - 1st shift schedule, but schedule will include a weekend day shift each week**
**Candidates MUST live within one of the following states to be considered**·
·Connecticut ·Delaware ·Indiana ·Kansas ·Kentucky ·Maryland ·New Jersey ·Ohio ·Oklahoma ·Pennsylvania ·South Dakota ·Virginia ·Washington, DC ·West Virginia
What we can offer you:
The starting base compensation for this position is $14.04 - $26.90 per hour. The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location
Monthly incentive plan based on individual performance
Paid Virtual Training
All required computer equipment will be provided to you by AAA Club Alliance
Health Insurance (Medical, Vision, Prescription Drug and Dental)
Free Life Insurance
Tuition Reimbursement
Flexible Spending Accounts
Wellness and Health Advocate Programs
401(k) with Employer Match up to 7%
Auto repair, travel and merchandise discounts
Free AAA Premier Membership and so much more
What we need from you:
High school diploma or equivalent, a graduate of an accredited travel school preferred.
2-3 years of leisure travel industry experience including working knowledge of an automated airline reservation and ticketing system as well as proficiency in utilizing online travel resources and booking engines.
Ability to function in a sales environment and respond to customer inquiries and interact with others in a high-volume call center environment.
Effective written and oral communication skills to handle telephone, email, and web chat interactions as well as other job functions.
Ability to work effectively with Associates throughout the ACA organization.
Proficiency in PC usage as well as GDS and other travel platforms.
Extensive knowledge of worldwide geography.
Participates as a user in testing of new systems/procedures.
Advanced customer service, problem resolution, and sales skills.
Ability to work overtime and/or holidays necessitated by business and/or weather conditions. This position does NOT allow the flexibility to provide care to others in the household
What you will be doing:
Serve Members/non-Members through telephone, email, and web chat channels by selling and servicing all domestic and international travel-related products. A concentration on Diamond Elite and Preferred vendor products is required.
Book and counsel Members/non-Members on all domestic and international travel needs, including FIT (fully independent travel).
Operates and is familiar with all ACA travel systems and applicable travel partner booking sites. Assumed proficiency within six months.
Complies with all ARC regulations and Club policies and procedures in the collection and handling of assets.
Answers and accurately processes incoming telephone calls, e-mails, and web chat sessions related to AAA travel while demonstrating a pleasant and professional manner in compliance with quality guidelines.
Actively looks for upsell and cross sell opportunities to meet Members’ needs during every Member/non-Member interaction.
Meets or exceeds established minimum production/performance requirements.
Participates as a user in testing of new systems/procedures.
Demonstrates creative problem-solving skills and identifies alternatives; considers the likely impact of decisions before implementing them.
Keeps current on new developments, products, services, policy changes, etc., and applies them correctly in performing tasks; maintains a high level of expertise in technical/functional areas as they relate to AAA travel platforms.
Ability to void tickets and do simple exchanges is preferred.
Mentor other Travel Contact Center Associates.
Maintain working knowledge of all Club travel promotions and offerings in order to assist callers with their travel plans.
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AAA Club Alliance (ACA) is an affirmative action - equal opportunity employer.
Our investment in Diversity, Equity, and Inclusion:
At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability or national origin, to apply.
Job Category:
Sales
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