Sr. Manager, Community Development

About the Role:

Glassdoor is seeking a strategic and innovative Sr. Manager of Community Engagement to lead initiatives that position Glassdoor as the essential platform for professionals to engage, connect, and gain real-time insights within their industries and companies. Building on the foundation of Fishbowl, this role will be instrumental in creating an active, engaged community that sees Glassdoor as the go-to source for understanding industry trends, company culture, and professional growth. You'll lead a team focused on scaling impactful community programs, fostering meaningful connections, and developing a new class of professional influencers, or "Worklife Pros," who share insights with our audience and grow their own influence on the platform.

What you'll do:

• Community Engagement & Thought Leadership: Create and execute programs that make Glassdoor the hub for real-time professional discourse and insights. Launch initiatives that drive users to share timely, relevant knowledge and experiences that establish Glassdoor as the definitive resource for industry and company insights.
• Scaling & Iteration of Engagement Programs: Lead the development, testing, and scaling of community programs that facilitate deep engagement, knowledge-sharing, and industry insights. Drive a culture of continuous iteration to ensure that programs evolve in line with industry needs, user feedback, and platform goals.
• Fostering "Worklife Pros": Develop and manage programs aimed at nurturing a new class of professional influencers, or "Worklife Pros," who will share expertise, insights, and trends with the Glassdoor audience. Build initiatives to support these influencers' growth and visibility on our platform, positioning Glassdoor as the best place for professionals to build and share their personal brands.
• Community Advocacy & Leadership Development: Establish programs that empower users to become community thought leaders and advocates. Develop resources, tools, and training to help these leaders foster engagement and drive meaningful, industry-focused discussions.
• Industry-Specific Content & Insights Programs: Create and oversee targeted initiatives that support industry-specific conversations, allowing professionals to share insights, ask questions, and engage in trending topics within their fields. Position Glassdoor as the ultimate destination for up-to-the-minute insights on industry trends and professional knowledge.
• Elevating Conversations on Company Culture: Launch programs encouraging professionals to discuss and explore company culture, transparency, and workplace dynamics. These initiatives will help make Glassdoor the leading destination for honest insights into the professional world.
• Insights & Reporting: Design data-driven approaches to monitor engagement trends, community sentiment, and program success. Share these insights with internal stakeholders, using them to refine strategies that keep Glassdoor's community at the forefront of professional relevance.
• Team Leadership & Cross-Functional Collaboration: Build and lead a high-performing team of Community Operations Specialists who will execute and scale programs. Partner closely with cross-functional teams in Growth, Product, and Engineering to align on initiatives, ensuring that community-driven content and insights seamlessly integrate into the broader Glassdoor experience.

What you'll bring:

• A commitment to add to our culture of DEI
• Experience: 7+ years in community management, engagement strategy, or a related field, with experience driving user trust and engagement at scale. Proven success in building programs that inspire thought leadership and professional influence within a large, complex community.
• Strategic Leadership: Demonstrated ability to lead and develop teams, set strategic direction, and manage program execution from concept through scale. Skilled in creating engagement strategies that drive platform relevance and growth.
• Community-Centric Communication: Exceptional communication skills, with experience crafting messages that resonate across professional audiences. Skilled in navigating community dynamics and fostering discussions that reflect the professional world's pulse.
• Data-Driven Decision Making: Proficient in analyzing community data, trends, and sentiment to inform program iteration. Familiar with engagement and sentiment tracking tools and capable of translating insights into impactful community strategies. Familiarity with analytics platforms like Amplitude or Mixpanel required. 
• Adaptability & Resilience: Comfortable in a fast-paced, evolving environment. Skilled at continuously iterating on program design and direction to meet changing community needs and platform goals.

Compensation and benefits

Base salary range*: $151,300 - $200,900

Glassdoor base salaries are targeted to the market 75th percentile for technical roles and the 65th percentile for non-technical roles. In other words, 65-75% of comparable organizations in our industry will pay less.

Annual bonus target**: 15%

**Bonuses are paid in 6-month intervals, aligning with bi-annual performance reviews

Generous Restricted Stock Units (RSU):

***Restricted Stock Units (RSU) are awarded at hire and may be refreshed annually. Additionally, as a pay-for-performance company, there are additional RSU grant awards for the very top performers.

Health and wellness: 100% employer-paid premiums for employee medical, dental, vision, life, short and long-term disability and select well-being programs, along with 80% employer-paid premiums for all dependents.

• Generous paid time-off programs for birthing and non-birthing parents are provided, along with additional company-sponsored leaves such as paid injury/illness leave, family emergency leave, compassionate leave, and domestic & sexual violence leave.

• Coverage begins at the start of employment. After 48 months of continuous employment, 100% of all premiums for you and your dependents can be employer-paid!

• Wellness programs to support mental, physical, and financial health, such as paid career coaching & mental health therapy, financial coaching, subsidized fitness & wellness appointments, HSA, FSA, commuter benefits, fertility & pregnancy support, employee perks and discounts, legal assistance program, gender-affirming care relocation benefit and work-from-home monthly allowance.

Work/life balance: Open Paid Time Off policy, in addition to 15-20 paid company holidays/year.

Investing in your future: 401(k) plan with a company match up to $5,000 per year, subsidized fertility & family planning services and discounted legal assistance services.