Academic Advisor and Program Administrator

Description:

Quantic School of Business and Technology is an accredited international university with students and alumni from 50 states and over 100 countries. We're on a mission to democratize access to high-quality education programs and career advancement opportunities. Quantic offers graduate degree programs and Executive Education certificates, combining the best of traditional top programs with the next generation of interactive online learning. Founded by the former CEO and fellow executives of Rosetta Stone, Quantic is a rapidly expanding company seeking candidates who thrive in a fast-paced environment with opportunities for growth.

Role:

The Academic Advisor and Program Administrator will provide student advising and support to students enrolled in the Quantic School of Business and Technology and Valar Institute. This may include degree-seeking and Executive Education certificate students enrolled in programs focusing on business and technical subject areas. This position is a key contact point for both degree-seeking and certificate students and requires exceptional communication and interpersonal skills and a passion for student success. 

Additionally, this position will manage the daily operations of a specialized certificate program, the Valar Leadership Accelerator (VLA). VLA is a management skill and leadership development certificate program for aspiring leaders and early-career managers. This position will be responsible for administering the VLA program, including cohort management, participant support, progress tracking, and communication with sponsors to ensure a seamless and impactful learning experience.

Primary Responsibilities:

Academic Advising

• Advise degree-seeking and Executive Education Certificate students on study skill improvement, time management, and program requirements for graduation.
• Track metrics related to student progress and develop new interventions to improve degree and certificate student retention and graduation rates.
• Identify and conduct initial outreach to students who have fallen behind academically.
• Provide counsel to students on academic probation and suspension.
• Develop individualized success plans for students and follow up with students regularly.
• Engage with departmental and organizational initiatives to track and conduct outreach to at-risk students.
• Create and conduct presentations to students regarding program requirements, expectations, study skills, and techniques during new student orientation.
• Provide workshops to students on relevant advising topics upon registration and throughout the program.

VLA Program Management

• Coordinate all aspects of the Valar Leadership Accelerator (VLA), including administrative and account setup, scheduling, and workshop and orientation logistics.
• Track participant progress weekly, generating reports and targeted communications for students and sponsors, including tailored outreach to students based on academic performance.
• Manage certification and completion processes, issuing credentials, updating sponsors, and compiling engagement and survey data to drive continuous program improvement.

Requirements

Minimum Qualifications

• 3+ years of academic counseling experience in postsecondary education;
• Bachelor’s or equivalent in Communications, Social Work, or related field;
• Excellent listening and communication (both oral and written) skills, especially in situations requiring sensitivity and empathy;
• Self-directed and detail oriented, with an aptitude for creative problem solving;
• Ability to manage multiple deadlines, track progress, and coordinate tasks across multiple programs;
• Proficient with Google Suite.

Preferred Qualifications

• 5+ years of academic advising experience for a post-graduate program;
• Prior experience supporting students enrolled in business and technical programs;
• Master’s or equivalent in Higher Education, Social Work, Business, technical or related fields;
• Knowledge of best practices for tracking student metrics;
• Experience working with international students;
• Experience facilitating virtual sessions such as program orientations or workshops;
• Proficiency with customer relationship management tools, such as HelpScout;
• Proficiency with data tracking and reporting tools, such as Airtable

Benefits

• Competitive salary between $55,000-$60,000 per year
• 20 days PTO in addition to our 9 company holidays
• 100% employer-paid premiums for medical, dental, and vision for employees and their dependents, with buy-up options available
• 100% employer-paid premiums for short- and long-term disability insurance for employees
• Up to 13 weeks of fully paid parental leave
• HSA and FSA
• 401k
• Tuition reimbursement
• Education Benefits for the Quantic and Valar degree programs
• And more!