Software Engineer Manager (Conversational Solutions)

Sinch is a Customer Communication Cloud company, directly powering meaningful conversations at scale across messaging, voice and email to help businesses deliver unified, personalized experiences that truly revolve around their customers – no matter the channels they use. More than 150,000 businesses – including many of the world’s largest tech companies, rely on us for their customer communication needs.  

We dream big – for our company, our customers, and our employees – and we hire the best talent worldwide to help us bring our vision to life. We have near 4,500 Sinchers in more than 60 countries – probably somewhere near you! 

We are seeking an experienced Software Developer Manager to lead a team of developers located in various regions around the world. In this role, you will work closely with Sinch’s customers to build conversational solutions and guide the implementation of systems within the conversational domain. The successful candidate will bring extensive experience in managing engineering teams, building high-performance, distributed systems, and fostering a culture of continuous improvement and collaboration.

Role and Responsibilities

Team Leadership:

• Manage and mentor the engineers providing guidance on technical and career development.
• Conduct regular 1-on-1s, performance evaluations, and career growth discussions to ensure team members are motivated and aligned with organizational goals.
• Facilitate cross-team collaboration, ensuring that the teams in Spain and Germany work cohesively and effectively towards shared objectives.

Strategic Alignment:

• Drive the implementation of the Conversational Strategy within the teams, ensuring alignment with broader domain and organizational goals.
• Collaborate closely with leaders responsible for developing solutions and products that drive the company’s conversational strategy, balancing priorities across different domains and contributing to strategic initiatives at the domain level.

Operational Excellence:

• Oversee the development, launch, and operation of mission-critical, high-performance, distributed, and fault-tolerant systems.
• Ensure the teams follow best practices in software engineering, including trunk-based development, Infrastructure as Code (IaC), GitOps, and continuous integration/continuous deployment (CI/CD).

Please, submit your resume in English! 

Requirements

Leadership Experience: Proven experience leading a team as a manager or being accountable for the team's results. At least 2 years of experience in a Tech Lead or Senior Engineer role.

Technical Expertise:

• Strong background in building services or tooling used by other developers to build or run their workloads.
• Experience in developing and running mission-critical, high-performance, distributed, and fault-tolerant systems.
• Proficiency in high-level languages such as Java, Kotlin, or TypeScript.
• Familiarity with trunk-based development, IaC, GitOps, and CI/CD toolsets.

Versatility: Experience working across multiple technology stacks and programming paradigms.

Customer Focus: Experience working in a customer-centric environment

Communication Skills: Excellent communication skills with the ability to influence and inspire both technical teams and business stakeholders. This role requires close engagement with company customers, participating in external meetings to guide the implementation of solutions effectively within customers environments.

Supportive Leadership: Comfortable providing support and guidance to other engineers within the organization.

Language Proficiency: Fluency in English is required.

Preferred Qualification

Experience in Cross-Border Teams: Experience managing or collaborating with distributed teams across different geographies.

Cultural Adaptability: Ability to integrate into a diverse, multinational work environment and manage teams with different cultural backgrounds.

Benefits

Sinch is a global company composed of people from different countries and cultures. Our benefits adjust regionally to support employees and help them to thrive in every stage of life. We offer valuable benefits and resources, including health and life insurance, a flexible work environment, retirement savings plans, and more.

Our Hiring Process

In Sinch, we are committed to following a recruitment process that is fair, objective, consistent, and non-discriminatory. Our Talent Acquisition team, together with hiring managers and the rest of the interviewing team, persistently work towards identifying the candidates that best fit each open job, based on Sinch’ s hiring needs and candidates’ career expectations.

We encourage applications from strong candidates with relevant professional backgrounds for this role. Not all applicants will meet all job requirements exactly! Even if you do not meet all job requirements, don't let that stop you from considering Sinch for the next step in your career. We are always open to candidates that could bring new ideas and perspectives to Sinch!