Customer Service Representative

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Job Responsibilities:

• Receive customers' phone calls, faxes, e-mails and handle accordingly 處理客戶的電話、傳真、電子郵件
• Liaise directly with customers on service requests & general inquiries for collection, delivery, provision of material, etc., and ensure customers are provided with courteous, friendly, and efficient service 就客戶一般查詢和服務請求, 直接與客戶聯絡，並確保提供禮貌、友好和高效的服務
• Handle order processing 處理訂單
• Support Sales Team & ensure proper communication with Operations and notify Management of any difficulties 協助銷售團隊並確保與運營部門的適當溝通，並將任何困難通知管理層
• Handle correspondence & documentation, department filing and record storage administration management 處理信函和文件、部門歸檔和記錄存儲行政管理
• Produce standard reports for customers 為客戶製作報告

Requirements:

• Secondary education or above 中學或以上學歷
• A minimum of 1 year working experience in B2B servicing industry or customer services field 一年或以上 B2B 客戶服務相關的工作經驗
• Cantonese and basic English abilities 廣東話及基本英語讀寫能力
• Good computer knowledge, telephone manner and communication skills 良好的電腦知識、電話禮儀和溝通技巧
• Strong sense of responsibility, pleasant and cheerful 責任心強，性格開朗
• Good sense of time management 良好的時間管理意識