Technical Customer Support Specialist

Company overview

UKDedicated/GURU/Catalyst2 are hosting specialists, delivering exceptional dedicated and cloud services to drive booming online businesses.

Since 2022, we have been part of team.blue, a European group of brands enabling entrepreneurs to succeed online. As a group of customer-obsessed brands, we operate across 22 countries, supporting over 3.3 million customers with their online presence. Our combined family is an incredible team of over 2,500 experts, each empowering our strong local brands. Are you ready to share your passion and join our UK team?

Why choose team.blue?

We want every member of our team to achieve more than they thought was possible so that we can keep supporting our customers to succeed. We do this with:

• A diverse and inclusive culture
• Access to flexible working opportunities
• A relaxed, collaborative atmosphere
• Motivational, coach-style leadership

What we do

• We make succeeding online as easy as it can be for our customers. We;
• Provide award-winning IT services.
• Keep our products accessible and competitive.
• Offer a diverse range of products to allow customers to grow.
• Are customer-obsessed, offering multi-channel exceptional support.

Our values

• The five characteristics that drive our behaviours and the heart of our business culture.
• We put our customers at the heart of everything we do.
• We’re stronger together and we trust each other to do the right thing.
• We tell it like it is and keep doors and minds open.
• We treat each other with respect and regard.
• We’re always thinking ’what’s next?

Job Description:

We're looking for a Technical Customer Support Specialist person, with a strong and passionate interest in technology and customer service, to join our support team under our group brands including Catalyst2, UKDedicated and GURU.

Bringing your cPanel, WordPress and Linux skills, you’ll be a valued part of a 5-star rated support experience, assisting our wonderful customers.

In the performance of your duties, you will be expected to use your best endeavours to always promote and maintain the interests and reputation of the Company.

This role is either completely remote (UK-based), or working from one of our Hemel Hempstead, Worcester or Reading offices.

Key responsibilities:

• Providing support to our customers using email/tickets, live chat and telephone.
• Handling service monitoring alerts.
• Assisting other teams with technical tasks, system administration and service provisioning.

Skills & Experience:

• Web hosting skills with cPanel and WHM.
• A history of working with WordPress.
• Good understanding of a broad spectrum of internet technologies from Domains & DNS to SMTP.
• Experience administrating Linux using CLI.
• Strong troubleshooting skills.

Key Competencies:

• Excellent spoken and written English.
• Customer service driven with commercial awareness.
• Positive attitude with perseverance.
• An inquisitive mind and strong motivation to work under pressure.
• Resilient & confident with the ability to problem solve.
• Flexible and quick thinker.

Any skills related to the following would be advantageous:

• CloudLinux
• Plesk
• Windows server and IIS administration
• PHP or similar language
• Magento administration

Working hours:

Please note: our operations are 24x7 and these roles are shift-based, working a 4/4 shift pattern alternating days and occasional nights.

Schedule:

• 12-hour shift
• 4 on 4 off shift

Right to work:

At any stage please be prepared to provide proof of eligibility to work in the UK.

Unfortunately, we are unable to support relocation packages or sponsorship visa.