Match score not available

Unlock Premium Benefits Today!
🚀 Elevate your career with priority access.
Stand out to top recruiters with Jobgether Priority Access:
  • ✅ Top Match: We help you identify job offers where you're a perfect fit.
  • ✅ Exclusive Referral Service: Connect directly with recruiters as a Jobgether Certified Premium User.
  • ✅ Personalized Feedback: Receive feedback and expert guidance on applications, and have your profile manually reviewed.

Start Your Free Trial Now!

Start my free trial

Customer Success Manager

fully flexible
Remote: 
Full Remote
Contract: 
Full time
Experience: 
Senior (5-10 years)
Work from: 
Illinois (USA), United States

Offer summary

Qualifications:

5+ years in customer success or related role, Experience in SaaS/cloud industry preferred, Bachelor’s degree in related field, Strong technical aptitude, Knowledge of storage technologies.

Key responsabilities:

  • Ensure customer satisfaction, retention, and growth
  • Build relationships with clients to maximize value
  • Design and execute personalized customer success plans
  • Manage customer inquiries and deliver timely resolutions
  • Track performance and analyze customer feedback
Zadara logo
Zadara Scaleup https://www.zadara.com/
201 - 500 Employees
About Zadara
Zadara is one of tech's fastest growing companies according to Deloitte. We are looking for authentic, driven, customer obsessed individuals to join our thriving global team. Since 2011, Zadara has been a disruptor in the technology space, pioneering the first storage-as-a-service technology solutions. Today, Zadara’s Cloud Services platform brings award-winning infrastructure technology, including compute, storage, and networking, to where customers need it most. Zadara is designed for any workload and data type, available on-premises, hybrid, multi-cloud and at the edge. With patented storage and compute technology, Zadara offers the most flexible and resilient infrastructure for service providers and enterprises. Zadara’s global partner network has doubled in the past year to include more than 300 points of presence globally, with the goal of 1000. We are supported by best-in-class service providers and partners, including Cyxtera, Sandz, Viatel, CenturyLink, Equinix, NTT, Rakuten, Verizon, K3 Starcom, Softcat and Veeam. At Zadara you will be surrounded by a group of intelligent, open-minded, critical thinkers with diverse backgrounds who are committed to learning and development at every level. Join our growing diverse team and help us achieve 1000 cloud locations.
See more Zadara offers

Job description

Your Team & Role:

We are seeking candidates in the Central USA Time Zone.
As a Cloud Customer Success Manager, you will play a crucial role in ensuring our Direct End Customers achieve maximum value from our cloud solutions. You will build strong relationships with clients, guiding them through adoption, ongoing support and growth. The goal of this role is to drive customer satisfaction, retention, and expansion.

Your day to day:
  • Customer Success
  • Deliver an elite customer experience by employing a customer-centric approach in managing our Direct End Customers.
  • Build close relationships with customers to understand their needs with the goal of maximizing value.
  • Proactive outreach and engagement with Zadara’s existing Direct End Customers to ensure continued adoption and satisfaction.
  • Serve as the voice of the customer within the organization, sharing feedback with product and engineering teams.
  • Design and execution of personalized customer success plans for each customer.
  • Develop and execute strategic account plans to drive customer satisfaction, retention, and growth.
  • Own all aspects of customer relationships including retention, expansion and satisfaction.
  • Manage the renewal experience and identify and define new opportunities aligning the customers’ objectives and Zadara solutions.
  • Provide training sessions and resources to help customers utilize our cloud solutions effectively.
  • Address customer inquiries and resolve issues promptly, leveraging support teams as needed.
  • Performance Tracking
  • Experience implementing customer success metrics around adoption, expansion and retention.
  • Leverage data insights to manage progress, performance, and priorities.
  • Capture and analyze customer feedback to navigate the resolutions of issues in a timely manner.
  • Collaborate with internal stakeholders such as delivery engineers, and Product to analyze customer feedback and guide customer success.
  • Create and present reports on customer progress and outcomes.


    • What you bring:
  • 5+ years of experience in customer success, account management, or a related role, preferably in the SaaS/cloud industry.
  • Strong technical aptitude and the ability to understand and communicate technical concepts.
  • Knowledge of storage technologies and protocols (RAID, NFS, SMB, iSCSI, FC).
  • Able to learn fast and have a deep understanding of the company's products and services.
  • Excellent communication and interpersonal skills.
  • Proven ability to manage multiple projects and prioritize effectively.
  • Analytical mindset with the ability to derive insights from data.
  • Adaptable, understand an impending change and keep an open mind.


    • Your education:
  • Bachelor’s degree in Business, Information Technology, or a related field or equivalent experience.

    • Nice to haves :
  • Worked in a Cloud/Cloud Related field
    • 2024_036

    Required profile

    Experience

    Level of experience: Senior (5-10 years)
    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    Data AnalysisProject ManagementStorage DevicesCustomer Success ManagementAccount ManagementCloud Technologies

    Other Skills

    • Technical Acumen
    • Adaptability
    • Analytical Thinking
    • Verbal Communication Skills
    • Social Skills
    Are you interested?

    Customer Success Manager (CSM) Related jobs

    See more Customer Success Manager (CSM) jobs
    Sign in or sign up with Google or LinkedIn