Quality Assurance Engineer

The Company

Softdocs is a leading remote enterprise Software as a Service (SaaS) company specializing in serving Higher Education and K12 institutions, as well as State and Local Government through Etrieve, an enterprise content management (ECM) platform. With a remarkable 25-year history, Softdocs is committed to promoting educational and governmental equity by eliminating inefficiencies. Our core values of candor, collaboration, curiosity, grit, and inclusivity shape our approach to providing innovative solutions.

Position Description

Quality Assurance Automation engineers at Softdocs are responsible for analyzing, designing and implementing tests while debugging and defining corrective actions. Each QA engineer is expected to collaborate with other QA team members, development members, and product managers. These engineers are expected to be QA champions: understand our products, test and create automation that will produce high quality solutions to make our clients wildly successful.

The QA Engineer is a leader in quality within Sprint teams. They lead mobbing sessions and train less experienced team members to help the entire team grow as a technical unit. As a QA champion, they are proactive in guiding the automation direction to improve and be more efficient. Leading through QA principles and practices, they improve our product by developing test cases and demonstrating an in-depth knowledge of methods, patterns, and structures necessary to produce high quality automation. As a QA champion, you are heavily involved with the artifacts that the sprint teams produce, developing test cases and automation that meet the standards of the QA team.

This role reports to the Director of Quality Assurance.

Responsibilities

• Engineering — as QA champions of sprint teams, you are required to develop test cases and produce automation within the sprints that will be checked in and run regularly. Plus, creatively create tests scenarios to assist in defining automation for customer testing environment
• Team Collaboration — QA engineers work closely with other teams (Engineering, Support, and Client Success) to produce high quality software that enables to deliver lovable, quality products to our customers
• Strategic — drive strategic QA results by developing frameworks and designing patterns across the agile software development process
• Leadership — as QA champions, develop tests and automations to build user-centric quality into our product, especially as leaders of your sprint teams

Qualifications

Technical Skills

• QA Experience – 5 to 10 years of experience in taking requirements, creating test plans, and building test cases to exercise both positive and negative test cases
• Analytical Thinker – 5 to 10 years of experience in detecting and troubleshooting problems, analyzing/understanding the problem, and providing clear steps to reproduce and document the problem. Thinks outside the box to identify the problem, deliver solutions, and share with the team
• Automation – 3 to 5 years of experience writing automation code, automating tests, and growing the automation scope in both web based and desktop applications. We currently use Cypress as our web-based automation tool
• SAFe – works on agile projects and understands the premise, strengths, and weaknesses of the agile software development process.
• Leadership — serves as a QA champion and works with and mentor team members
• Customer Excellence – loads and performs testing; assists in customer level scenarios to grow the automation harness (load test automation, performance test automation, etc.)

Team Skills

• Interpersonal — works well with cross functional teams to produce superb quality tests and automation results
• Communication — writes clear test cases which test feature concepts being built
• Proactive and quality-focused – passionate about delivering thorough testing and identifying defects ahead of customers. Committed to ensuring exceptional quality.
• Collaborative – contributes to success and growth of the team and self
• Knowledge Sharing – possesses an infectious motivation to deliver work through sharing their successes, mistakes, and insights

Preferred

• JavaScript/Typescript – 1 to 5 years of experience
• Cypress – 1 to 5 years of experience
• Microsoft Azure – exposure to Microsoft Azure
• SaaS – work experience at a SaaS-based software company
• Agile Minded – we seek individuals who have consistency in executing the implementation and configuration of SAFe in the workplace

Education

• B.A. in Business, Computer Science, or related education sector applicable experience

What We Look For

• Passion & Grit – we look for individuals who are passionate about technology and revolutionizing the education sector. Those who are willing to dig in and learn from day one
• Resourcefulness – our culture offers a lot of autonomy. We admire individuals who take ownership of initiatives and drive them to successful outcomes - without a lot of oversight
• Team Minded – do right by people. It is about what is best, not who is right. Teach what you know

What We Offer

• Remote Position – this role is 100% remote!
• Direct Access to our CEO – direct access to ask our CEO anything starting day 1!
• Benefits – Medical (PPO & HDHP w/ HSA and FSA options), Dental, Vision, 401K, Disability Insurance, $15,000 Life Insurance, flexible PTO, 13 Holidays, paid Parental Leave
• Remote Work Office Set Up – we give you a stipend to purchase the laptop you would like and supporting equipment you need to do your best work!
• Flexibility – set your work hours while cognizant of software deliverables comply with quality standards and are completed on time
• Professional Development – you will work directly with the Director of QA and have opportunities to excel professionally and personally
• Mentorship – direct access to collaborate and learn from senior leaders within and outside your team. Collaboration drives innovation
• People First Company & Team Culture – we want you to bring your professional and personal skills through our virtual doors and we champion having quality time with your family (however you define family). Candor is one of our core values!
• Retention Record – the average number of years an employee stays at Softdocs is 5 to 8 years with employees who have been at the company for 10+ years
• Inclusivity – we are conscious of and continuously strive to be proactive in improving how we are creating an equitable and inclusive environment through initiatives such as our Culture Club, company OKRs, and monthly company meetings

Applicants must be legally authorized to work in the United States. Final offers of employment are contingent upon the successful completion of a background check.