Payroll Implementation Consultant

About

This is a remote role from anywhere in the US and Canada.

NEOGOV is a fast-growing SaaS leader in the Public Sector with a mission to serve the people who serve the people . Our clients use our software to manage their employee lifecycle from hire to retire by streamlining processes in our centralized platform. We are passionate about technology, focused on customer success, and have an entrepreneurial environment where innovation is encouraged and rewarded.

NEOGOV is one of the top 50 fastest growing private software companies in the U.S. — Sound like a company you'd like to join? We are looking for top talent to make significant contributions to our products, technology, and customers.

Payroll Implementation Consultants are responsible for the support, training, best practice coaching, and implementation process for NEOGOV customers. In this position, you will work with a team of highly skilled consultants, managers, developers, and subject matter experts. You will be supporting multiple HRIS customers implementing a variety of NEOGOV HRIS products in tandem w/ NEOGOV Payroll Module.

What You Will Do

• Learn, understand and execute NEOGOV’s Implementation & Configuration practices.
• Become an SME of NEOGOV Payroll module.
• Gather business requirements and build consensus around business processes and design while maintaining a best practice approach.
• Configure the NEOGOV solutions, demonstrate the configurations through building prototype systems, testing and best practices guidance.
• Partner with internal and external partners to ensure cross-functional needs are met; develop and convey a clear understanding of the unique needs to various audiences.
• Identify and implement system improvement and process improvement opportunities in NEOGOV HRIS suite (HR, Payroll, Time/Attendance).
• Maintain and monitor project plans, issues logs, status reports, and other project risk factors.
• Execute daily operations for assigned implementations, including project plans, schedules, time tracking, case and phone routing, health check delivery, etc.
• Execute support, deployments (implementations) and best practice coaching for small-mid size customers.
• Track support level and customer satisfaction metrics; Ensure the support SLA's are being achieved and exceeded; Identify opportunities to improve metrics and team efficiencies.
• Conduct quality & product usage checks to ensure customer & product satisfaction expectations are being satisfied for customers and that a high level of service is being delivered.
• Serve as a coach, mentor, knowledge resource, and escalation point for customers and support representatives.
• Participating in annual training, NEOGOV’s Annual Conference, industry events, and face-to-face customer meetings (Travel - 10%)
  
  

Who You Are

• Able to set expectations and communicate goals and objectives with customers and teammates
• Able to communicate and coordinate with departments across the organization, including Sales, QA, Product Management, etc.
• Able to navigate and/or learn technology quickly through instruction and self-training
• Able to identify, understand and escalate issues efficiently and appropriately
• Able to work well within tight deadlines
• Strong multi-tasker with time management skills and excellent written and verbal communication skills
  
  

What You Have

• 2+ years of experience supporting clients and their payroll process, taxes, year end
• Proficient understanding of payroll, payroll concepts and standard payroll processes
• Certified Payroll Specialist (CPS) or Certified Payroll Professional (CPP) preferred
• General understanding of Multi-state reciprocity
• Previous consulting or implementation experience in a technical and/or HR space
• Working knowledge of the public sector is preferred, but not required
• Ability to perform well in a 100% remote/virtual workspace
• Experience with business analysis and requirements gathering
  
  

What NEOGOV Offers

• Competitive Wages
• Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees effective Day 1
• Generous PTO to support work-life balance
• 401K Matching
• 12-week Paid Parental Leave
• Autonomy to grow and find your career path with supportive leadership
• Remote working opportunities
• Inclusive and diverse work environment
  
  

NEOGOV does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.