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Enterprise Customer Success Manager

Remote: 
Full Remote
Contract: 
Full time
Experience: 
Mid-level (2-5 years)
Work from: 
Portugal

Offer summary

Qualifications:

Fluency in English is a must, Minimum of 4 years B2B account management, Experience in project management with Enterprise accounts, Customer-centric expert with a success track record, Willingness to learn and adapt quickly.

Key responsabilities:

  • Maintain and develop long-term customer relationships
  • Act as a trusted advisor for Enterprise accounts
  • Audit delivery processes and identify red flags
  • Collaborate with overseas customers and partners
  • Grow customer's portfolio and maintain high NPS scores
Creatio logo
Creatio
501 - 1000 Employees
About Creatio
Creatio is a global vendor of one platform to automate workflows and CRM with no-code and a maximum degree of freedom. Millions of workflows are launched on our platform daily in 100 countries by thousands of clients. Genuine care for our clients and partners is a defining part of Creatio DNA. Creatio offerings include a no-code platform (Studio Creatio), CRM applications (marketing, sales, and service), industry workflows for 20 verticals and marketplace add-ons. We help our customers digitize workflows, enhance customer and employee experiences, and boost the efficiency of commercial and operational teams. Creatio is recognized as a Leader and Strong Performer in multiple Gartner and Forrester reports. Creatio products receive raving end-user reviews on peer-to-peer portals. Our customers enjoy the freedom to own their automation. Freedom is provided through unlimited customization, the ability to build apps without a line of code, and a universe of ready-to-use templates and connectors. Our platform empowers knowledge workers to build applications with no-code while increasing organizational capacity. We believe in genuine care. We build sincere relationships with our clients and partners by giving a hand first and then thinking about business, communicating transparently and openly, and listening, adjusting and bringing value. Creatio is an American company headquartered in Boston, MA. We have 700+ employees in six offices and a local presence in 14 countries. Creatio has long-lasting relationships with some of the world’s most successful organizations including AMD, Bayer, Kraft Heinz, Visteon, Société Générale Group, BNP Paribas Group and many others. Creatio partners with 700 GSIs and local integrators. Our culture is about genuine care for our clients and partners, passion, going the extra mile and staying positive.
See more Creatio offers

Job description

We are looking for an Enterprise Customer Success Manager, who will be responsible for maintaining and developing customer relationships.

Responsibilities

  • Maintain and develop long-term relationships with strategic global customers of the Enterprise segment.
  • To act as a trusted advisor of Enterprise accounts and communicate with them on different levels including C-level executives.
  • Control and audit delivery processes in projects for Enterprise customers, identify early red flags to prevent delivery-related issues.
  • Engage and collaborate with overseas customers and partners to find a win-win structure of relationships for all parties.
  • Grow customer's portfolio through zero churn and active cross and up sales.
  • Maintain higher than industry average NPS score.

Required Skills And Qualifications

  • Fluency in English is a must.
  • Experience in B2B account management or project management with Enterprise accounts of not less than 4 years.
  • Desire to learn and adapt fast according to a changing market environment.
  • Customer-centric expert with a track record in delivering customer success.
  • Project management experience with full-cycle Corporate and Enterprise projects.

What You Should Expect From Us

  • The award-winning product (a Leader in Gartner Quadrants) to be proud of.
  • A remote-first hybrid model: while giving plenty of space for concentration and personal working habits, we encourage regular meetings in one of our five hubs worldwide.
  • Culture of genuine care, ownership, dedication, and high standards (learn more here).
  • A vibrant corporate life: enjoy the opportunity to explore your teammates' cultures in online and offline events, participate in sports competitions, enjoy art master classes, and create your new favorite memories at our parties.
  • Creatio offers all team members competitive pay.
  • Paid leave options for life-qualifying events, sicknesses, etc.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Spoken language(s):
EnglishEnglish
Check out the description to know which languages are mandatory.

Hard Skills

Speech FluencyProject ManagementCustomer CentricityAccount ManagementCustomer Relationship Management

Other Skills

  • Adaptability
  • Verbal Communication Skills
Are you interested?

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