Customer Success Manager - APAC

Vasion is looking for a talented Customer Success Executive to join our growing team in APAC - Australia (NSW but Gold Coast or Melbourne would be considered) that exemplifies our core values and wants to be part of our growing team. We are committed to making digital transformation attainable to everyone by building an affordable, integrated SaaS solution that simplifies business processes.

The Customer Success Manager will be responsible for revenue growth within existing customer accounts. As a Customer Success Manager you will regularly connect with customers as well as partner with Sales Managers, Executives and our Support teams to better understand the needs and vision of your customers. You will be directly responsible in guiding them to take full advantage of our product offerings. You will work closely with your Manager, Sales, Marketing and Support teams to communicate your customer’s needs and vision internally and to collaboratively ensure your customers are receiving a world-class experience.

Your goal should be to become a trusted advisor for your customers throughout their digital transformation journey. 

Primary Responsibilities:

• Develop a deep understanding of each client's goals, needs, and pain points to effectively identify and propose solutions that align with their objectives.
• Achieve quarterly sales quota as assigned. Create quotes and manage the procurement process for renewals and expansion.
• Build and maintain strong relationships with existing clients, acting as their main point of contact for all inquiries and support needs.
• Achieve or exceed challenging and changing monthly demo quotas and daily activity targets.
• Utilise CRM systems to track and manage sales activities, maintain accurate customer records, and report territory progress to management regularly. 
• Develop knowledge of company products and solutions while learning industry trends through ongoing product and industry training.
• Collaborate with Account Management, Product Management, Product Support, and Marketing teams to ensure a world-class customer experience.
• Execute an Account Manager territory plan that includes analysing activity efficiency, customer’s budget cycles and procurement processes, as well as resource needs.

Requirements

• Exceptional interpersonal and communication skills, with the ability to clearly articulate value propositions and build relationships with decision-makers.
• Experience expansion sales of software or technology solutions in Tech or SaaS related industries.
• Results-driven mindset, with a passion for exceeding goals, customer retention and driving revenue growth.
• Highly self-motivated and able to work independently as well as collaboratively in a team environment.
• Strong business acumen and understanding of complex sales processes.
• Excellent presentation skills, with the ability to effectively convey technical information to both technical and non-technical audiences.
• Ability to work independently and manage a sales pipeline effectively.
• Working knowledge of sales software, tools, and processes. 
• Experience of contract management and negotiation
• Extraordinary attention to detail, analytic, and deductive reasoning skills.
• Second language and project management skills would be desirable.

Requirements:

• Experience in SaaS related B2B sales or a similar industry.
• Experience using CRM software (SFDC preferred.
• Proven track record of meeting or exceeding challenging targets.
• Ability to travel up to 10% of the time to meet with clients and attend industry events.
• This role requires working from home.

Benefits

• Being part of a fast growing, innovative, US based technology company
• Genuine work/life balance
• Competitive salary and package
• High potential for career advancement opportunities
• Vacation bonus 
• Annual visit to US Headquarters

Our Core Values:

Vasion looks for people who will exemplify its four core values and are driven to become:

• Action Owners, with principles drawn from Extreme Ownership by Jocko Willink and Leif Babin
• Candor Seekers, illustrated in Radical Candor by Kim Scott
• People Builders, as detailed in Leadership and Self-deception by The Arbinger Institute
• Storytellers, guided by principles from Building a StoryBrand: Clarify Your Message So Customers Will Listen by Donald Miller

More About Vasion:

Visit https://www.vasion.com and https://www.printerlogic.com 

Additional Information:

Vasion is an equal opportunity employer. We evaluate qualified applicants without regard to race, age, color, religion, sex, national origin, disability, veteran status, gender identity, sexual orientation and other legally protected characteristics.