Senior Account Manager - Latin America

About us

VOX is a visionary company led by a single founder, currently leading the way in flash call and telecom carrier services, transforming the way businesses communicate, authenticate, and connect. As a hyper-growth company, VOX achieved over 50% YoY revenue growth last year and is aiming to reach $100M+ revenue this year. With a capitalization of $70M, VOX is seeking a large round of funding of over $100M in the coming year to accelerate its expansion.

VOX’s cutting-edge technology and dedicated customer service team ensure that telcos and enterprises maintain secure, fast, and reliable connections while protecting their networks. VOX’s promise of a hassle-free experience and superior customer support enables telcos and enterprises to focus on success.

Joining VOX offers the opportunity to work with the industry’s leading technologies and help them stay ahead and continue to innovate with a comprehensive suite of flash call and telecom carrier services. VOX is highly committed to providing its employees with a dynamic, forward-thinking work environment, competitive compensation and benefits, vacation and time-off packages, and stock options. This is a once-in-a-lifetime opportunity for highly ambitious individuals, as VOX plans to expand its solutions portfolio and go public in the next 3-4 years.

As a Senior Account Manager in the SMS A2P telecommunications sector, you will play a pivotal role in building and maintaining relationships with key clients, ensuring they receive high-quality service, support, and solutions tailored to their needs. You will drive business growth by understanding client requirements, providing innovative solutions, and achieving sales and revenue targets. This role requires excellent communication, negotiation, and strategic planning skills, as well as a deep understanding of telecommunications products and services.

Key Responsibilities:

      Client Relationship Management:

• Serve as the primary point of contact for key telecom clients, ensuring satisfaction and addressing needs.
• Build and maintain long-term relationships with clients, stakeholders, and senior executives.
  
  Sales and Revenue Growth:

• Drive account growth by identifying upsell, cross-sell, and new business opportunities.
• Meet or exceed quarterly and annual sales targets and revenue goals.
  
  Project Management:
  
  

• Oversee the execution of client projects, ensuring they meet timelines, budgets, and quality standards.
• Coordinate with internal teams to ensure seamless delivery and troubleshooting.
  
  Strategic Account Planning:
  
• Conduct market research and analyze trends to stay competitive in the telecom industry.
• Develop account strategies to retain and grow the existing client base.
  
  Reporting and Forecasting:
  
  
• Prepare regular reports on account performance, market trends, and forecasts for senior management.
• Track and analyze client satisfaction metrics and take corrective actions as needed.
  
  Cross-Functional Collaboration:
  
  

• Work with marketing, product development, and operations teams to improve offerings and client experience.
• Serve as a client advocate internally to enhance service and support levels.

Qualifications:

• 2 years of experience in account management, sales, or customer success within the telecom industry preferably in A2P SMS.
• Proven track record of achieving sales targets and growing account portfolios.
• Strong knowledge of telecom products, services, and emerging technologies.
• Excellent communication, presentation, and negotiation skills.
• Ability to work independently and make data-driven decisions.

Join the team and help shape the future of the telecom industry!

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