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Guest Services Manager

Remote:

Hybrid

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

Manchester (GB)

Offer summary

Qualifications:

Minimum of 2 years experience in hotel operations, Advanced knowledge of hotel operations preferred, Strong leadership and proven financial performance, Excellent verbal and written communication skills, Flexible for a 24-hour operation.

Key responsabilities:

Lead and inspire the service team
Train, supervise, and mentor new hires
Constantly interact with guests
Set up team members for success
Promote a caring and thoughtful culture

SH Hotels & Resorts Hospitality: Hotels, Restaurants & Leisure Large http://www.shhotelsandresorts.com/

1001 - 5000 Employees

See more SH Hotels & Resorts offers

Job description

Overview:

Grow with us...

We love this role at SH Hotels & Resorts because it has so many different facets. There’s abundant opportunity to be creative, warm, imaginative—and refresh your leadership skills in our Guest Services department.

Treehouse Hotel Manchester has an opportunity for a service-minded Guest Services Manager to lead and inspire our great-natured service team. Our Guest Services Manager will train, supervise and mentor new hires, setting them up for success in the most productive ways. It’s a role in which you’ll be constantly interacting with guests, whether you’re welcoming them from across an ocean or just around the corner. And you’ll be teaching others to do the same, so leading by example is everything in this role.

Qualifications:

About you...

Passionate about hotel operations and guest service with a minimum of 2 years of similar work experience.
preferred advanced knowledgeable of hotel operations, a strong leader and a proven track record in guest and team member engagement and financial performance.
Excels at communication, both verbal and written.
Is flexible and willing to meet the demands of a 24-hour operation

About us…

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfilment and well-being. As a part of our team, you can look forward to activities and perks that drive your passion for nature such as:

Designed by Nature work environment
Inclusive & equitable work environment for all
Team Member recognition programs
Pay it Forward: a day annually to volunteer & plus hotel organised volunteer opportunities throughout the year
Earth day giving back activities.
Cycle Schemes
Mental Health Training and collaborators with So Let’s Talk, Coin & Co & more
Life Harmony: a refreshed look at agility working.
Health & Wellness programs throughout the year
Discounts across our properties and venues worldwide for all team members
Paid Breaks for leaders.
Enhance holidays- Up to 33 days for all
Optional private medical schemes with optical and dental
Paid sickness absence for all
Increased pension scheme offering
Career Advancement: We’re growing rapidly and with growth comes advancement opportunities (around the globe)!
Cycle Schemes
Wagestream financial planning services
Recommend and friend schemes.
Free food on shift in the best team heart of house spaces in Manchester.

It's 1 World

Creating a culture of inclusivity is our responsibility as human beings—to each other, and to the 1 beautiful world we share. We stand together in our pledge to grow diverse and equitable representation for everyone in our growing community of team members, guests, and partners.

SH Hotels and Resorts is an Equal Opportunity Employer.