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Salesforce Solution Architect, Experience Cloud

extra holidays - extra parental leave

Remote:

Full Remote

Contract:

Full time

Experience:

Mid-level (2-5 years)

Work from:

United States

Offer summary

Qualifications:

Significant business process experience, 3+ years of CRM industry experience, Strong understanding of basic UX principles, Proven ability to design business processes, Willingness to learn new technologies.

Key responsabilities:

Provide industry best practices and client advice
Drive requirement gathering as Salesforce expert
Build client strategy and roadmap for projects
Translate business requirements into solutions
Coach and mentor junior team members

NeuraFlash Scaleup https://www.neuraflash.com/

201 - 500 Employees

See more NeuraFlash offers

Job description

About NeuraFlash:

We are a leading AI and Consulting Partner of Amazon & Salesforce obsessed with helping our customers transform their contact centers with AI Powered Experiences. Our expertise spans across the Amazon ecosystem with Amazon Connect, Lex & Contact Lens and Salesforce ecosystem with Service Cloud Voice, Einstein Bots and Digital Channels, Service Cloud, Field Service, CPQ, MuleSoft, and Einstein Analytics. We are experts in building experiences grounded in data that transform and optimize the employee and customer journey.

What sets NeuraFlash apart?

Join NeuraFlash, where growth is not just a goal, but a way of life! Since our inception in 2016, we've been on a rocket ship, soaring to an average of 35%+ growth year over year. This rapid expansion has unlocked a world of exciting career opportunities for our team.

Imagine stepping into the heart of innovation, working with cutting-edge technologies like Salesforce, GenAI, and Amazon. Here, you won't just keep pace with the industry; you'll set it!

But growth isn't just about the company; it's about you. At NeuraFlash, we believe in endless learning. Our technical boot camps are your gateway to mastering new skills and technologies. Whether you're diving into GenAI or conquering Service Cloud Voice, we've got your back.

Our success is rooted in the satisfaction of our customers, and our exceptional CSAT score reflects that. Join our team, and you'll play a pivotal role in leading these impactful initiatives, contributing to meaningful change.

We are committed to nurturing positive working relationships, enabling us to harness the full potential of our team and drive success collectively. Through annual meet-ups in North America and India, as well as quarterly events online or in various regions, you'll build strong, cross-border relationships with teammates around the world.

Ready to become part of the NeuraFlash team? Let's redefine growth and innovation together!

YOU WILL HAVE THE OPPORTUNITY TO:

Provide industry best practices and serve as a trusted client advisor
Drive requirement gathering and serve as the Salesforce platform expert
Work with the client to build out their strategy and roadmap, enabling both quick wins and longer-term strategic goals
Leverage Salesforce technology such as Experience Cloud, Service Cloud, and Knowledge
Provide input on detailed design specifications, infrastructure, and project plans
Translate business requirements into well-architected solutions
Coach and mentor junior technical and functional team members
Follow and understand new Salesforce product and technical capabilities

REQUIRED QUALIFICATIONS:

Significant business process, technical consulting, or enterprise architecture experience
3+ years of CRM industry experience (Salesforce platform preferred)
Proven ability to design and optimize business processes and integrate processes across disparate systems
Understanding of basic UX principles
Willing and able learner of new technologies
Extremely strong written and oral communication

PREFERRED SKILLS:

Expertise providing solution architecture on Salesforce Experience Cloud
Salesforce certifications in Service Cloud and Experience Cloud
Familiarity with charting tools (e.g., Lucidchart)
Experience working alongside designers utilizing artifacts such as sitemaps, detailed mockups, and prototypes
Involvement in design or development of custom web components

WHAT DOES THE TYPICAL INTERVIEW PROCESS LOOK LIKE?

Recruiter screen (phone) - 30 minutes
First interview (video) - 45 minutes

You’ll talk through your career goals and relevant work examples

Second interview (Video) - 30 minutes

You’ll discuss challenges you have overcome and the tools you used to get there

Panel Interview with Real-Time Exercise (Video) - 60 minutes

The call will be split into two parts:

You’ll receive a prompt and talk through potential solution options and live on the spot (no offline preparation required)
You’ll get some time to interact with team members you haven’t met yet

What’s it like to be a part of NeuraFlash?

Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, our India office, or you're one of over half of our NeuraFlash Family who work remotely, we’re focused on keeping everyone connected and unified as one team.
Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%. So, if you have a passion for adventure and don't mind a little jet-setting, this opportunity could be your ticket to exploring new places while making a positive impact on clients.
Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn’t possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done
Collaboration: You have a voice here! If you work with a team of smart people like we do, it’s a no-brainer to take suggestions and feedback on how to keep NeuraFlash thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don’t forget to slow down and celebrate the big things and the small things together.

Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle. For those that prefer an office setting, this role may be based in any of our hub locations within the United States, and India. If you prefer to work from your home, we can accommodate remote locations anywhere in the United States for our U.S. based employees, anywhere within British Columbia and Ontario for our Canadian employees, and anywhere within Colombia for our Colombian based employees!