About Recast:
Recast Software, located in Minneapolis, MN, empowers organizations to better manage and support users and devices. Our mission is to simplify the work of IT teams and enable them to create highly secure and compliant environments. Our software does this by seamlessly integrating with existing IT infrastructure to quickly remediate issues, ensure compliance, enhance security, and maintain clear visibility across all devices. Recast is a rapidly growing software company with its solution being used by thousands of enterprise organizations in more than 125 countries, impacting millions of devices and (more importantly) the people who use them.
About the Role:
As an Account Manager III for Current Customers at Recast Software, you play a pivotal role in nurturing and expanding our existing client relationships. This position is an exciting opportunity for professionals passionate about delivering exceptional service and ensuring our customers derive maximum value from our software solutions.
What's Exciting About This Position:Client Success Impact: You will be at the forefront of ensuring the ongoing success of our valued customers, strengthening their trust and loyalty. Your contributions directly impact our company's customer retention and growth.Relationship Building: It's an opportunity to build and maintain strong, lasting relationships with our clients, becoming their trusted advisor and advocate within our organization.Upselling and Cross-Selling: You will have the chance to identify opportunities to expand our offerings within existing accounts, contributing to revenue growth and the overall financial health of our company.Key Role Responsibilities: Client Relationship Management: Build and maintain strong, enduring relationships with existing customers, serving as their primary point of contact, and understanding their unique needs, challenges, and goals.Account Growth Strategy: Identify opportunities for upselling and cross-selling additional products or services to current customers, developing and executing strategies to maximize revenue from existing accounts.Customer Success: Collaborate closely with the customer success and support teams to ensure timely resolution of customer issues, address inquiries, and proactively manage customer satisfaction.Regular Account Reviews: Develop and deliver regular account reviews and reports to customers, showcasing the value and benefits of our software products and aligning them with customer objectives.Training and Guidance: Provide guidance and training to customers on the effective use of our software solutions, ensuring they achieve their objectives and derive maximum value.Monitoring Customer Health: Continuously monitor customer health, track product usage, and take proactive steps to prevent churn, addressing customer concerns and needs as they arise.Feedback and Communication: Act as the voice of the customer within the company, gathering feedback, insights, and concerns from customers and effectively communicating them to relevant internal teams for continuous improvement.Minimum Requirements:5+ years of experience in carrying a quota in account management, customer success, or a related role.Proficiency in using CRM software and customer management tools.Preferred Knowledge and Skills:Experience in the software industry or a related field.Strong problem-solving abilities and a customer-centric mindset.Familiarity with data analysis and reporting tools.Knowledge of IT Endpoint Management space.Previous experience in upselling or cross-selling to existing customers.What you bring:
· You are empathetic. Through empathy, we better understand the problems in front of us, feel our customers’ pains and joys, and look out for the needs of all team members.
· You are curious. Ideas are rarely linear and often come from unexpected places. We ask the hard questions and also the simple ones. We listen to and embrace feedback because we can all learn from each other.
· You make mistakes. Mistakes are the foundation of success. We foster an environment where not getting it right every time is recognized as part of the innovation process.
· You bring positive energy and humor to work. We show up ready to make a positive impact, look out for each other, and we don’t take ourselves too seriously.
· You are change ready. The IT industry changes quickly. Our ability to be flexible and adapt on a constant basis determines our success.
· You are self-motivated. We proactively define the work that is important for our individual growth and the growth of the company.
Benefits & Perks:
· The salary range for this position is $108,000-$120,000. This role includes additional incentive compensation based on a 60/40 split commission plan. Salary may vary based on experience, skills, and geographic location.
· Medical, dental, and vision
· Employer paid STD, LTD, AD&D and life insurance
· Educational assistance
· Adoption assistance
· 401k with discretionary employer contribution
· Work-life balance, flexible time off and remote work options
Why do we love working at Recast?
It takes great people across an entire company to build great tools. As a growing start-up, every employee has an opportunity to make a huge impact on our business, as well as ample opportunities to learn and grow. We are a people-first culture with passionate, talented, and supportive teammates. We are committed to making every employee feel respected and valued. We recognize to bring our best selves to Recast, it’s important for everyone to nurture their lives outside of work.
Recast provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information or characteristics, marital status, familial status, veteran or military status, status regarding public assistance, membership or activity in a local commission, or any other protected status in accordance with applicable federal, state, local, and international laws.
