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Support Operations Specialist

Remote:

Full Remote

Contract:

Full time

Experience:

Senior (5-10 years)

Work from:

Dominican Republic

Offer summary

Qualifications:

Experience in systems support operations, Proficient in low code integration systems, Skilled in SQL DBs, Linux OS, AWS, Ability with ticketing systems and scripting, Attention to detail and security best practices.

Key responsabilities:

Evaluate and prioritize user-reported bugs
Manage asset and customer data accuracy
Provide technical troubleshooting for integrations
Support specific client accounts with customized solutions
Collaborate with internal teams on quality assurance

GBH SME https://gbh.tech/

51 - 200 Employees

See more GBH offers

Job description

This is a remote position.

We are looking for a skilled and detail-oriented Support Operations Specialist to join our team. In this role, you will be instrumental in managing and resolving a wide range of support requests for our service desk. You’ll handle key aspects of client support, including data management through command-line scripting, client account administration, and troubleshooting technical issues specific to integrations and employee lists. Your ability to work seamlessly across teams, prioritize and triage support needs, and address client-specific issues will be critical to ensuring high-quality, responsive service for our customers.

This position is ideal for a proactive, technically adept problem-solver with strong communication skills and a commitment to excellence in client support.

You will be responsible for:

Evaluation and triage of user reported bugs. Collaborate with Product to assign bug priorities.
Ensure the Jira bugs tickets are complete and prioritized.
Collaborate with QA to define missing and fine tune existing test cases based on the bugs reported.
Asset, Order and Inventory Data Management: Perform tasks such as merging, correcting, and bulk
uploading customer data, ensuring data accuracy and minimizing user impact.
Investigating data integration and user data quality issues.
Client-Specific Requests: Provide dedicated support for specific client accounts, understanding unique client setups and requirements for customized solutions.
Technical Troubleshooting: Diagnose and resolve technical issues related to integrations, employee lists, and account setups. Some basic programming / scriptings skills may be required.

Requirements

Demonstrated track record of working productively with remote teams in different regions and
time zones.
Proven experience in systems support operations or a related field, with a focus on speed and
effectiveness of response, and client-focused problem solving.
Proven experience using low code and integration systems like Merge, Zappier, etc.
Proficiency using LLM / AI to configure automation, writing scripts and ETL data.
Familiarity with ticketing systems, script programming and troubleshooting, SQL DBs, Linux OS and
AWS.
Attention to detail, especially in handling client-specific data.
Understanding of security requirements and best practices for handling customer data.

Desirable Attributes:

A strong desire to learn, particularly in the areas of software development.
Flexibility in adapting to new programming languages, frameworks, and data analysis techniques.
Inquisitive mindset, always eager to understand and improve systems and processes.
Excellent communication skills, with an ability to collaborate effectively in a team environment.

Benefits

Why Join GBH?

Our Amazing Team: We’re a company that empowers people. Instead of rules, we have three company values to let you do what you do best. You’re free to be passionate, innovative, collaborative, live a life of integrity, care for those you work with, and delight our customers.
Our Culture: A friendly, fast-paced and inclusive environment. We rely on an open and empathetic culture that constantly promotes the growth of our team.
Learning& Development: We do our best to set the best baselines to accelerate your career.
Benefits & Rewards: We strive to offer competitive, unbiased, and fair rewards for all our people. We empower you to manage your own time and promote flexible working opportunities, along with family-friendly policies.

What Happens once you apply?

Once you have completed your application, we will review your profile and you will hear from us in a period of 5 to 10 days maximum.

Equal Opportunity: The selection process for this position ensures compliance with the principle of non-discrimination by sex, origin (including racial or ethnic), age, marital status, disability, religion or belief, political opinion, sexual orientation, union affiliation, social status, or language.

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