Nonvoice Customer Service (Support)

About the Client: We are a US-based online casino company focused on delivering top-notch entertainment and gaming experiences. With a commitment to excellent customer service and innovative digital solutions, we strive to provide players with a seamless and enjoyable online experience. As part of the support team, you'll be working with a dynamic organization dedicated to quality customer engagement and satisfaction in a fast-paced environment.

Duties and Responsibilities:

• Handle customer complaints, provide appropriate solutions and alternatives within established time limits, and follow up to ensure resolution.
• Communicate with customers through various channels to address inquiries and issues.
• Develop in-depth knowledge of the companys products to answer customer questions accurately.
• Respond promptly to customer inquiries, maintaining a high standard of customer support.

Qualifications:

• Excellent written and verbal communication skills.
• Strong attention to detail.
• Ability to work with a sense of urgency.
• Experience with data verification.
• Quick problem-solving abilities.

PERKS:

• Remote Work Setup
• Company Laptop provided
• HMO Coverage on Day 1
• Free HMO Dependent
• Paid Leaves with Unused Leave Conversion
• Monthly Attendance Bonus
• Annual Bonus
• Monthly Prizes and Bonuses
• PHP 10k to 30k Referral Bonus

Note: This is a remote position open to applicants based in Cebu.