Game Reliability Manager, Games Operations

Netflix is one of the world’s leading entertainment services with 278 million paid memberships in over 190 countries enjoying TV series, films and games across a wide variety of genres and languages. Members can play, pause and resume watching as much as they want, anytime, anywhere, and can change their plans at any time.

The Role

We are looking for a highly-skilled and motivated leader who will strengthen the reliable delivery of the games on our service. This role is a part of the Game Operations team at Netflix, where our mission is to broadly support the Games business, identifying opportunities and establishing best in class infrastructure and processes that support game development, release and live operations for the Game Studio to deliver the most successful games on our service. 

In the Game Reliability Manager role, you will work closely with the Netflix Games Product and Technology partners and Game Studios to set standards of game reliability, incident management and prevention. You collaborate with your Game Operations and Reliability partners to drive and execute the reliability framework, continuously evolving the infrastructure and process for our players and developers. 

Responsibilities

• Evolve and refine the operational structure of the Game Reliability Framework to serve the needs for games on the Netflix service

• Partner with game development leaders to support a best in class game readiness process, informing cross functional launch plans

• Manage and enhance our incident management program, developing and refining the KPIs for effective prioritization of remediation

• Establish world-class continuous improvement processes to identify and address operational issues

• Collaborate and support partners including engineering, Production, QA, technical product management, and customer support by understanding their workflows and needs

• Influence peers to adopt industry-leading reliability patterns and practices

• Cultivate and maintain strong relationships with stakeholders across the company

Requirements

• 6+ years of experience managing reliability of games, technology, and games publishing services

• Experience with live game service operations; supported games that operated a live service model of build and content updates on multiple game platforms (e.g. mobile devices, consoles/PC)

• Proven ability to build strong partnerships across organizations and disciplines, including: platform engineering, technical product, operations, game development, and customer support

• Experience establishing holistic strategic approach collaboratively with cross functional partners as well as tactically drive execution plans against high level strategies 

• Ability to operate through ambiguity and rapid evolution of a growing business, identifying challenges and opportunities to drive success for the business

• Excellent Project Management Skills, managing multiple strategic and executional projects at once with clear prioritization

• Strong communication skills, both written and verbal 

Location: 

• USA Remote, Los Angeles or Bay Area, CA preferred

• Willing to travel 10%

Compensation:

Our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $100,000 - $500,000 U.S..

Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs.  Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more detail about our Benefits here.

We are an equal-opportunity employer and celebrate diversity, recognizing that diversity of thought and background builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

Job is open for no less than 7 days and will be removed when the position is filled.