Senior Platform Specialist

Petal is a leading Canadian healthcare orchestration and billing company that revolutionizes healthcare systems to make them agile, efficient, and resilient by enabling the forecasting and shaping of world-class healthcare through Healthcare BI, advanced analytics, and informed insights.

Our commitment to fostering an exceptional workplace culture has earned us notable recognitions, including being listed as a Great Place to Work in both the technology and healthcare sectors. Join us in our mission to empower healthcare innovators and improve healthcare differently.

What you can expect when joining the team
In this central role, you will be responsible for the design, documentation, and adoption of our internal platform, designed to give development teams the autonomy needed to accelerate and simplify the delivery of business value.

Your mission will include optimizing the use of the platform, with a particular focus on creating a seamless user experience. By using the platform daily, you will have the opportunity to deepen your understanding of user needs, showcase its features, and gather feedback to promote continuous improvement.

Your daily life

In your day to day, you will be led to:

• Propose scalable, high-performance, efficient, resilient, and secure solutions in alignment with the company’s strategic directions;

• Create and maintain clear and accessible documentation to facilitate rapid adoption by teams, while collecting and analyzing user feedback to ensure continuous updates that align with real needs;

• Encourage the adoption of the platform within the organization through workshops, training sessions, and practical presentations;

• Use the platform daily to identify areas for improvement and optimize the user experience;

• Design and propose new platform architectures or tools to the community, ensuring they effectively meet the needs of development teams and provide concrete solutions;

• Collaborate with other platform teams and DevOps Leads to facilitate and accelerate the delivery of value to development teams;

• Improve the platform by adding or modifying infrastructure components using code, particularly with Terraform;

• Design and develop tools and applications to simplify the administration and use of the platform for users using programming languages such as Python, JavaScript, and Go;

• Provide support for the platform during on-call periods, ensuring continuous availability and reliability;

• Regularly audit systems and application logs to identify suspicious activities and recommend solutions to mitigate risks;

• Optimize infrastructure costs and ensure their efficient use by applications.