Account Manager (SaaS)

Would you like to take part in transforming healthcare? Qbtech is the global market leader in professional ADHD tests, providing tests that are both CE marked and FDA cleared for use as an aid in the assessment and treatment evaluation of ADHD for people age 6-60. Our vision is to transform healthcare by providing a complete system of leading objective tests, products and services that empowers clinical and financial decision-makers to improve outcomes and support patients to better understand their symptoms and treatment.

Qbtech is present in 14 countries with offices in Stockholm, London and Houston. Over the next years, Qbtech will make significant investments into new products, technologies and people to further strengthen their services and product offerings with the aim of building an ecosystem with solutions for providers, clinicians and patients.

Work environment

This job is remotely based but significant office time is needed to support colleagues and interact with other parts of the organisation. Travel is required, maybe 1-2 days a week, and can include overnights. Traveling domestically on an as needed basis. International travel maybe 5 times per year.

About the role

The Account Manager (SaaS) will have full responsibility identifying, acquiring and managing large-scale Virtual ADHD Care Providers, including but not limited to enterprise organizations, in the UK, Europe and Australia. In this role you are responsible for expanding company knowledge and expertise within the Software-as-a-Service (SaaS) industry, developing effective sales strategies to maximize sales opportunities, driving business and revenue growth, whilst building and maintaining customer relationships. 

Essential Duties and responsibilities

• Secure new revenue according to the company’s expectations

• Effective management of the sales pipeline.

• Developing and implementing sales strategies to achieve revenue goals and targets.

• Creating a comprehensive plan to effectively reach, follow up and convert potential customers.

• Identifying opportunities for upselling, cross-selling, and renewals

• Monitoring sales metrics and performance by closely tracking key performance indicators, such as revenue targets, client retention rates.

• Account management of existing customers.

• Effectively communicating the value of the company's SaaS products and services

• Developing a deep understanding of the SaaS healthcare industry and products within target markets.

• Identifying and analyzing market trends and conditions.

• Working up quotations, business plans and managing the successful procurement process for new contracts.

• Collaboration with cross-functional teams, including the Clinical Team, Product and Marketing, to ensure customer needs are met and drive product enhancements.

• Gathering feedback from customers to secure valuable insights informing product roadmap decisions and staying ahead of competition.

• Liaison with the Clinical Team to facilitate and ensure successful execution of customer support model

• Actively seeking and identifying new brand, business and market opportunities

This role involves full ownership of the commercial strategy for individual accounts, focusing on driving growth and maximizing revenue potential. You will be responsible for executing SaaS sales and growth initiatives in assigned markets, meeting sales targets, and expanding customer relationships. Additionally, you will lead key commercial projects to enhance growth potential, ensuring successful project outcomes that align with the company’s objectives.

We are looking for someone who has

• Proven track record of success in SaaS sales.

• Strong understanding of and experience with SaaS industry and market trends

• Familiarity with SaaS pricing models

• Experience with sales forecasting

• Outstanding communication, presentation and negotiation skills

• Customer-centric approach and mindset

• Ability to effectively engage with customers and understand their needs

• Analytical mindset, combined with the ability to analyze sales data and make data-driven decisions

• Knowledge of CRM software

• Ability to prioritize and organize workload

• Excellent business acumen

• Effective business plan writing skills

• Adaptable as there are many facets to the role
  
  
• Bachelor's degree in business, marketing, or a related field 

Who are you

We’re looking for a proactive and results-driven professional with a strategic, data-driven approach to decision-making. You’re customer-centric, with strong skills in building and nurturing relationships, and have a flexible, adaptable mindset to manage diverse tasks, frequent travel, and cross-functional collaboration. Excellent organizational skills and attention to detail help you stay on top of account management and sales pipeline activities. A collaborative communicator, you’re skilled at working with various teams to deliver results and ensure customer satisfaction.

What can Qbtech offer you?
At Qbtech you will have the opportunity to work with something meaningful that helps people understand ADHD while transforming healthcare. You will work in an international environment together with some of the leading experts in the world. You will lead the development of best in class as well as first in class products and services – globally. There are plenty of opportunities to learn and grow and to expand into other technologies within the company. Qbtech also offers education and certifications in fields that are relevant to the technology used within the company.