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Technical Account Manager- German speaker

Remote:

Full Remote

Contract:

Full time

Experience:

Junior (1-2 years)

Work from:

Spain

Offer summary

Qualifications:

1 year of customer service experience, Native or advanced German and Spanish, Experience in HORECA sector is a plus, Experience with multidisciplinary teams is a plus, Ability to learn and attention to detail.

Key responsabilities:

Provide the best user experience
Manage customer issues via various channels
Conduct remote installations and trainings
Assist ACX team with configurations
Support internationalization initiatives

Last.app

See more Last.app offers

Job description

Last.app was created to make the lives of restaurant owners easier by unifying all the tools they need into a single software solution. We are a startup based in Barcelona, serving restaurants across Europe.

Our pillars are technology, customer satisfaction, and constant innovation in our products to become the only software a restaurant needs. This has shaped our culture, placing the highest importance on the talent of our team and their continuous development.

The vision of Last.app is clear: we strive to be the best software for the restaurant industry, becoming a leading reference in the sector by working closely with our customers.

The position

As Technical account Manager at Last app you will ensure the best experience for our users and provide input for the development and improvement of our products, serving as the primary point of contact for support with our clients.

Manage customer issues in real time through chat, email, and/or phone.

Provide support during night shifts or holidays, being the primary person responsible for the area at that time.

Conduct remote installations of hardware and software at client locations, as well as training and/or configurations with the restaurant team.

Provide additional training and/or technical consultations on the program to clients during the program instruction period.

Assist the ACX team with medium complexity configurations/demos.

Strengthen the internationalization team.

Requirements

1 year of experience in customer service (experience in the HORECA sector is a plus)

Native or advanced level of German and Spanish (English is a plus)

Continuous Learning: Ability to learn and great attention to detail.

Communication: Capable of maintaining an appropriate tone at all times during communication with clients. Good grammar.

Problem Solving: Ability to find ways to resolve issues to the point of being able to do so independently.

Plus:

Experience working with multidisciplinary and international teams

Benefits

Full-time permanent contract.
Flexible working hours and 2 days working from home per week.
Flexible compensation valid for food, transportation, childcare, and learning through Cobee Card.
Health and dental insurances.
Last.card: Receive your last.card every month, usable on Netflix, Amazon, Inditex, Google Play, and almost 200 other options available.
Free coffee, tea, and unlimited snacks (fruit and other snacks every day).
Day off on your birthday.
Informal dress code
Team-building activities and events.