Sales Support Specialist (ZR_17564_JOB)

This is a remote position.

Schedule:

• 25 hours per week
  
• Monday - Friday, 4pm - 9pm London, UK
  

Client Timezone: UK time zone

Client Overview

Join a thriving, tech-savvy barbershop chain that’s revolutionizing the grooming industry. With 5 locations and aggressive expansion plans, this innovative company combines traditional barbering with cutting-edge technology and marketing strategies. They’re committed to delivering top-notch customer experiences and are seeking talented individuals to support their rapid growth.

Job Description

As a Sales Support Specialist, you’ll be at the forefront of customer engagement for this dynamic barbershop chain. You’ll enhance client experiences through pre-appointment consultations, conduct follow-up calls to ensure satisfaction, and play a crucial role in expanding the team by assisting with recruitment efforts. This position offers a unique opportunity to contribute to the success of a rapidly growing business while honing your communication and sales skills in the vibrant grooming industry.

Responsibilities

• Conduct pre-appointment consultations to gather information about desired haircuts and improve service quality
  
• Perform follow-up calls to assess customer satisfaction and offer rebooking options
  
• Handle inbound customer inquiries professionally and efficiently
  
• Assist with barber recruitment by conducting phone screenings and scheduling interviews
  
• Maintain accurate records of customer interactions and recruitment activities
  
• Collaborate with in-store teams to ensure seamless customer experiences
  
• Handle inbound calls while balancing various tasks effectively
  

Requirements

• Excellent verbal communication skills in English
  
• Previous experience in customer service or sales support roles
  
• Proficiency with CRM systems and phone dialer software
  
• Strong organizational skills and attention to detail
  
• Ability to multitask and prioritize effectively in a fast-paced environment
  
• Enthusiasm for the grooming industry and willingness to learn about current trends