Manager, Learning & Development (Content Development)

Overview:

Manager, Learning and Development

Do you have the ability to build a strong team and develop positive relationship among team members?

Are you a leader who can effectively communicate on different levels with all types of people?

Are you someone who can manage the budget and can analyze profit and loss?

The Manager will be accountable to lead a team of learning and development facilitators, designers, and analysts. Additionally, this position is responsible for creating and managing organizational development programs that have tangible value impact to the Qmunity. You will also be in-charge of monitoring multiple key performance metrics and will be accountable for coaching and supporting team the members to achieve its targets. Operational cadence, quality and logistics are part of the key components to this role.

You will have an opportunity to:

• Build organizational development programs that add sustainable value to the organization
• Create a culture of continuous learning
• Ensure employee engagement, support and recognition are priorities
• In collaboration with both internal and Bell key stakeholders, work across distance and cultures to ensure the utmost care is provided to Bell customers
• Identify process opportunities and provide possible recommendations that help us improve the quality of service Quantrics provides to Bell
• Embraces a continuous learning culture in a fast-paced environment and is able to lead teams through change
• Benchmark to understand best in class performance across multiple sites and create a plan to address our biggest opportunities
• Utilizes both speed and accuracy as a guiding principal in all that they do
• Simplify ambiguous and complex scenarios in order to provide clear guidance to their team(s)

You will be a great fit on our team if:

• 3 years Manager level experience
• Has efficient working knowledge of BPO operations
• Has validated experience in training methodologies and employee development
• Has experience in building and executing effective operational cadence

• Ability to structure and solve business problems
• Proven data analysis and problem-solving abilities
• Proven ability to lead cross-functional team initiatives
• Ability to motivate and inspire team members
• Excellent coaching, listening, and interpersonal skills
• Ability to prioritize and execute tasks in a high-pressure environment
• Superior communication, presentation and relationship building skills with all levels of the organization
• Comfortable presenting recommendations to both internal and external senior leaders
• Ability to develop strong partnerships with both internal and external business leaders

• Prior experience in business/financial management, operations, or project/program management
• Prior experience in training and organizational development
• Prior people management experience and leading through influence

If this role sounds interesting to you, please click apply. We’d love to hear from you!