Overview:
At Grow Financial Federal Credit Union, we believe in service — to our 300,000 members, 600 team members and local communities. We’re not just your average bank. We’re a credit union, owned by our members and dedicated to serving people, not profit. We know that happy, engaged people provide the best service, so we live by our mantra: Be Bold. Be Great. Have Fun. Consistently named a Top Workplace by the Tampa Bay Times among multiple national awards we strive to develop a diverse, collaborative culture where you can grow personally and professionally.
Our “work from where you do your best work” strategy provides flexibility to our team members — who currently reside across the U.S. — with a variety of remote, hybrid and in-person roles. We enjoy plenty of opportunities to stay connected through video collaboration, digital tools, community service initiatives and numerous activities. Whether you thrive in a remote setting, prefer the energy of in-person collaboration or seek a balance between the two, you'll find your fit here. Join us as we seek to make things grow — people, communities, money and dreams.
Grow Financial is headquartered in Tampa, FL. For remote roles, candidates must be located in the following states: AL, AZ, AR, DE, FL, GA, ID, IN, IA, KS, KY, LA, MS, MO, MT, NE, NH, NC, ND, OH, OK, PA, SC, SD, TN, TX, UT, VA, WV, WI, WY.
Some of our Benefits/Perks:
- Medical/Dental/Vision Insurance
- Employee discount on loans Team members qualify for a discount on consumer and mortgage loans.
- Tuition Reimbursement of up to $5,250 per year for full-time team members.
- Paid Time Off 15 days/year & over 10 Paid Holidays
- Paid Volunteer Days Grow provides two bi-annual paid volunteer days to all team members.
- Retirement Benefits (401K) Grow matches up to 8% for team members.
- Growth Potential In-house training department dedicated to helping our team members reach their maximum potential.
Responsibilities:
JOB SUMMARY:
- Supervise staff. Provide leadership, coaching and guidance.
- Ensure staff operates in compliance with all state and federal laws applicable to activities within their area of responsibility.
- Execute decisions that are within the Credit Union’s policies and procedures that represent rationale and sound decision making.
- Collaborate with the department leadership team concerning operational and departmental changes.
- Review, implement and monitor policies, procedures and best practices within areas of responsibility.
Areas of Responsibility
- Reducing portfolio delinquency through collection processes.
- Recovery of collateral secured by loans.
- Portfolio management through loan charge-off processing.
- Member assistance.
- Total Loss.
- Collateral Protection Insurance (SMP.)
- Titles Department and processes.
Qualifications:
REQUIRED SKILLS/EXPERIENCE:
- High school diploma or equivalent required.
- 2 years collection experience in consumer lending, business lending, mortgages and recovery efforts required
- 1 year of leadership experience or demonstrated leadership experience within the CU required
- Must be knowledgeable of Debtor/Creditor Collection Law, Fair Debt Collections Practices Act, and Florida Statutes pertaining to the collection of consumer and business debts. Familiar with bankruptcy, foreclosure and litigation law pertaining to collections is highly beneficial
- Excellent telephonic communication, negotiation and analytical skills needed. Bilingual (Spanish) desired
- Ability to recognize and resolve problems quickly and to provide accurate information regarding specific circumstances and convey facts in a professional, clear and concise manner
- Experience in a call center environment beneficial
PHYSICAL DEMANDS
- Must be able to sit for extended periods of time.
- Must be able to read, write, speak and type English.
- Must be able to hear and use a telephone & headset.
- Use of computer requires repetitive keystrokes
WORK ENVIRONMENT
- This role is fully remote, with the option to work from our HQ or retail locations.
- Sedentary role.
- You’ll play a vital role supporting our members, so schedule flexibility may include evenings and /or weekend (Saturday) hours.
Apply Online Today!
An Equal Opportunity Employer Minorities/Females/Veteran/Disabled
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