Senior Solutions Engineer

About GitHub: As the global home for all developers, GitHub is the complete AI-powered developer platform to build, scale, and deliver secure software. Over 100 million people, including developers from 90 of the Fortune 100 companies, use GitHub to build amazing things together across 330+ million repositories. With all the collaborative features of GitHub, it has never been easier for individuals and teams to write faster, better code.
Locations: In this role you can work from Remote, Japan
Overview:

GitHub helps companies and organizations succeed by allowing them to build better software, together. We're looking for experienced Senior Solutions Engineers in Japan to provide technical sales support for our enterprise customer base. 

Our Senior Solutions Engineers are responsible for the technical relationships with customers and prospects, working as trusted advisors to remove technical objections and creatively address pain points in a customer's SDLC. They will work internally with sales and product development teams to identify solutions that meet customers' business needs and document requests to expand the capabilities of GitHub's platform.

We're extremely passionate about the quality of our work. If you're always curious to find new solutions, ambitious and dedicated to solving customers problems, you might be a fit for this role!

Responsibilities:

• Owning all technical aspects of the sales cycle, from discovery to qualification to proof-of-concept design/execution to post-sales transition
• Identifying customer business and technical requirements and matching them to product solutions
• Building joint customer strategies with enterprise sales, support, and customer success to encourage product adoption
• Delivering live demonstrations of GitHub’s products and platform to prospective customers
• Building relationships with key decision makers and serving as a customer's technical point of contact and advocate
• Navigating complex technical scenarios to help customers migrate to GitHub from their existing development tools and workflows
• Learning about customers' successes and challenges, sharing customer feedback within GitHub, and advocating for customer interests
• Communicating internally customer’s technical goals to guide post-sales teams to successful outcomes

Qualifications:

Required Qualifications:

• Many years experience in technical consulting, technical consultative selling, or related
  technical/sales/industry experience
  • OR Bachelor's Degree in Computer Science, Information Technology,
    Engineering, or related field AND several years experience in technical consulting,
    technical consultative selling, or related technical/sales/industry experience
  • OR Master's Degree in Computer Science, Information Technology,
    Engineering, or related field AND a few years experience in technical consulting,
    technical consultative selling, or related technical/sales/industry experience
  • OR Doctorate in Computer Science, Information Technology, Engineering, or
    related field
    OR equivalent experience. 
• Multiple years of experience in customer-facing technical roles such as pre- or post-sales engineering, support engineering, technical project management or other related roles
• Ability to communicate effectively at a business proficiency level in English and Japanese.
• Ability to travel up to 30% travel throughout APAC to meet with customers, with occasional travel beyond (e.g. USA) for company events

Preferred Qualifications:

• Domain knowledge in one or more of the following:
  • Source Control Management (SCM) including Git & GitHub workflows, and the value of DevOps & DevSecOps
  • Continuous Integration and Continuous Delivery (CI/CD) architecture, tools and workflows
  • DevSecOps, including software composition and security analysis, SAST/DAST tooling, and common patterns & industry trends
  • Artificial Intelligence’s impact on the developer tools space
• Proficiency in Korean Language a plus

GitHub Leadership Principles:

GitHub values

• Customer-obsessed
• Ship to learn
• Growth mindset
• Own the outcome
• Better together
• Diverse and inclusive

Manager fundamentals

• Model
• Coach
• Care

Leadership principles

• Create clarity
• Generate energy
• Deliver success

Who We Are: GitHub is the world’s leading AI-powered developer platform with 100 million developers and counting. We’re also home to the biggest open-source community on earth (and 99% of the world’s software has open-source code in its DNA). Many of the apps and programs you use every day are built on GitHub.
Our teams are dreamers, doers, and pioneers, leading the way in AI, driving humanitarian efforts around the globe, and even sending open source to Mars (and beyond!). At GitHub, our goal is to create the space you need to do your best work. We’re remote-first and offer competitive pay, generous learning and growth opportunities, and excellent benefits to support you, wherever you are—because we know that people flourish when they can work on their own terms.
Join us, and let’s change the world, together.
EEO Statement: GitHub is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people of all walks of life. We don't discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or any other differences. Also, if you have a disability, please let us know if there's any way we can make the interview process better for you; we're happy to accommodate!