Medical Customer Service - Call Center

DASCO is growing! Voted one of the 2019, 2020, 2021, 2022 AND 2023 Top Places to Work in Columbus CEO magazine. We've also been named as one of America's Fast-Growing companies by Inc. 5000! Join Us!

Why Join DASCO?

• Nights and weekends off
• Schedule Monday – Friday 8:00am – 5:00pm EST
• We will send you your computer equipment, monitors, and headset.
• Work From Home Flexibility: Full-time remote positions allow you to balance your personal and professional life.
• Enjoy a comprehensive benefits package, including generous 401(k) matching, extensive PTO, and holiday pay, all within a supportive company culture.

SUMMARY:

We are looking for empathetic, driven Medical Customer Experience Specialists who are passionate about making a meaningful impact. This role is your chance to join a team that prioritizes compassion and efficiency, helping to ease the healthcare journey of our patients.

Your contributions will include managing medical orders, coordinating with healthcare providers, and ensuring our patients have seamless access to the medical equipment they need. This may include activities such as inbound/outbound call handling, verifying insurance coverage, obtaining authorizations, securing and reviewing required documentation, processing orders, completing follow-up and educating referrals and patients on coverage, equipment, and supplies.

ESSENTIAL FUNCTIONS:

1. WAH requires a quiet location to work away from all distractions – pets, deliveries, family, background noises - during your shift.
2. Servicing 80 patients per day talking on the phone, and responding to email and chats in a thorough, accurate, timely and courteous manner, completes outbound follow-up calls as needed.
3. Accurately documents patient records; gathering all necessary demographic, medical, insurance and other data as required per policy and procedure.
4. Captures payment information, completes insurance verifications and obtains prior authorizations in compliance with reimbursement guidelines, customer rules, and DASCO policy and procedures.
5. Accurately and clearly documents all activity in patient records. Maintains privacy of information in compliance with HIPAA and other applicable rules and regulations.
6. Secures payment or arranges payment plan whenever the opportunity presents itself.
7. Other duties as assigned by the Manager.

REQUIRED EDUCATION, SKILLS, AND/OR EXPERIENCE:

1. High School diploma or GED equivalent.
2. 2+ years' experience with patient data entry into EMR (Electronic Medical Records) system in a healthcare setting
3. Outstanding communication skills
4. Exceptional problem-solving abilities
5. Passion for service

PREFERRED EDUCATION, SKILLS AND/OR EXPERIENCE:

1. Current or previous CNA license, HHA certification or similar qualification in a related field.
2. Call Center experience
3. Bilingual abilities (English and Spanish)

ADDITIONAL QUALIFICATIONS:

Competence in Windows-based applications.

COMPETENCIES:

Typing and Data Entry

Service/client focus

Detail-oriented

Flexibility

Results driven

Good communication skills

Proper grammar & etiquette for phone, email & WebChat

POSITION TYPE/EXPECTED HOURS OF WORK:

Full-time positions are available with normal working hours of Monday-Friday, 8:00am to 5:00pm

SUPERVISORY RESPONSIBILITY:

This position has no supervisory role.

WORK ENVIRONMENT:

Designated work area at home.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is typically required to sit; frequently stands, occasionally required to climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 10 pounds and rarely lift and/or move up to 25 pounds. Specific vision abilities required by this job include both close and distance vision, color and peripheral vision, depth perception and ability to adjust focus.

TRAVEL:

Travel is not typically required for this position.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

OUR MISSON:

At DASCO Home Medical Equipment, our mission is to help people breathe, sleep and feel better while serving with a loving heart. We're not just a company; we're a lifeline to those in need, providing essential medical equipment to improve and empower lives. With a robust presence across 14 states and a commitment to growth, our accolades from Columbus CEO magazine and Inc. Magazine speak to our dedication and excellence. But our true pride comes from the heartfelt service we provide to our patients every day.

BE PART OF OUR JOURNEY:

If you are looking to make a real difference and are drawn to a career that rewards your heart as much as your skills, we invite you to apply. Dive into a role where you can embody our motto, “Service with a Loving Heart,” each day. Join DASCO Home Medical Equipment's mission to deliver unparalleled care and support across the nation. Apply now and contribute to a team that changes lives with every action.

EEO

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