Principal Delivery Project Associate(DPA), Enterprise Customer Success

Principal Delivery Project Associate (DPA), Enterprise Customer Success - Remote

We are looking for a Principal Delivery Project Associate (DPA) to join our Global Delivery and Solutions (GD&S) team in the Enterprise Customer Success (ECS) organization. As a Principal DPA, you will play a crucial role in reviewing contracts for adherence to policy, terms, grammar, structure and style. You will collaborate with key members of the business, as well as Business Partners, such as Finance, Revenue Accounting, Legal, and Business Operations to address issues and risks around non-standard contract terms and operational processes. You will share best practices and provide leadership to the team drafting contracts. You will understand ECS Policies and the data that supports adherence to these policies. 

Work Arrangement:  This role can be a hybrid or remote role. You will report to a Senior Manager in the ECS Excellence Office.

Responsibilities:

• Review contracts for adherence to policy, terms, grammar, structure and style to ensure excellence in customer-facing documents. 
• Provide guidance and mentoring on the contract creation process based on lessons learned.
• Support the team leading contracts through appropriate approvals, collaborating with key members of the business as well as important partners including Legal, Finance, and Revenue Accounting Business Partners.
• Maintain contract templates according to established standards and policies.
• Communicate clearly with all roles and levels in the organization.
• Provide recommendations on how to prevent recurring issues.
• Ensure collaboration across departments and project teams.
• Meet the ethical and compliance standards expected of Autodesk employees.

Requirements:

• 3-5 years of experience in contract management, preferably in Customer Success.
• Experience reviewing contracts and identification of conflicting or non-standard terms.
• Knowledge of CRM and Professional Service Automation systems (e.g., Salesforce, Upland) preferred.
• Experience managing a variety of tasks, ensuring completion within defined Service Level Agreements.
• Experience communicating at the appropriate level of detail, depending on the audience.
• Excellent customer service skills with a service mindset.
• Fluent English language skills.
• 4-year degree or equivalent.

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Diversity & Belonging

We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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