SIU Major Case Investigator

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

Our Anti Fraud Team is looking for a SIU Major Case Investigator to provide timely intelligence and information to enable management to protect Aviva and consumers from Fraud and Financial Crime!

Come join our team!

What you'll do:

• Act as Case Lead and conduct field investigations

• Conduct investigative assistance/tasks as assigned

• Establish investigation strategy, gather and analyze facts, handle case file, and ensure proper documentation and collection of physical or electronic evidence

• Investigate by conducting in-person or telephone interviews

• Establish appropriate scope and identify all leads

• Assist stationary investigators with field investigation, as required

• Determine when an investigation is ready for disposition

• Prepare for, and participate in, Decision Panel meetings, including making recommendations on the disposition of the case

• Build a defendable case

• Prepare case brief for defending a case disposition or enabling internal or external prosecutions

• Liaise with Fraud Management or other investigative team colleagues, and the Claim, Underwriting, and Legal operations

• Evaluate evidence sufficiency on an ongoing basis until the validity of the issue(s) in question can be determined

• Supervise investigations conducted by external experts

• Lead complex investigations involving multiple investigators

• Provide ongoing technical expertise for investigators, including coaching and mentoring on investigation techniques

• Attend court as directed and prepare Aviva witnesses for court appearances

What you'll bring:

• Post-secondary education or equivalent work experience.

• CIP designation or working towards CIP

• Preferred professional qualification in fraud investigation, criminology or financial crime.

• Minimum 6 years experience in an investigative field of work, including insurance claims investigation

• Technical expertise in multi-lines of business

• Clear, concise and confident communication style

• Strong understanding of claims and underwriting processes

• Superior analytical, problem-solving and decision-making skills

• Strong customer service and communication skills – ability to communicate respectfully and compassionately

• Strong verbal and written communication skills, including presentation skills

• Assertive and comfortable with challenge and ambiguity

• Investigative competency

• Technical knowledge of all insurance lines of business, including policies, claims, and related legislation

• Investigative strategies and requirements/legislation

• Ability to make confident and objective decisions in matters having high potential for legal precedent or legal dispute

• Valid driver’s licence

• Mobility across Canada, as required

• Provincial or territorial insurance licensing, as required

• Ability to maintain confidential information

What you’ll get:

• The salary band for this position ranges from $64,200 to $119,200. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.

• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

• Outstanding Career Development opportunities.

• We’ll support your professional development education.

• Competitive vacation package with the option to purchase 5 extra days off per year

• Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion

• Corporate wellness programs to support our employees’ physical and mental health

Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.