About the Business:
LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com
About our Team:
The Engagement Services team is responsible for providing strategic oversight for customer projects across Digital, Corporate, and Alliance markets. We create and manage cross-functional dynamic project teams to implement solutions that directly impact our customer’s ability to mitigate and manage risk. We lead complex customer projects with a high degree of versatility to deliver seamless support and results to our customers.
About the Role:
As a Sr. Engagement Manager, you will utilize the Dynamic Decision Platform to create positive outcomes. You will partner with Strategic Account Managers to leverage LexisNexis Solutions to protect our customers from potential fraud. As the POC (Point of Contact) you will participate and be responsible for all phases of the clients’ projects. You will also be responsible for QBR’s where you will present to a wide range of audiences’ members, from executives to business owners where they will leverage their position as a trusted advisor by constantly keeping their finger on the pulse of the customer.
Responsibilities:
Collaborating with clients to identify and assess their business needs.
Determining project scope, goals, and deliverables are met for all projects owned and maintaining accurate records.
Sharing lessons learned within the team and department and providing internal training.
Demonstrating in-depth knowledge of seven or more LexisNexis Risk Solutions products (Internal)
Coordinating with Product Team on timely implementation of product enhancements and bug fixes to enhance the client's experience.
Performing all other duties as assigned.
Participates in the decision-making process and influences the constant improvement of project best practices and team operations within F/I Professional Services.
Taking a proactive approach to understand the customers environment to foster a partnership as a trusted advisor
Governs and ensures work is well defined, changes to requirements are managed, issues arising are tracked and dealt with in a timely fashion, and customer satisfaction is attended to throughout the engagement.
Leading project workshops and agrees project objectives, even from scoping time when requested.
Making sure that all the aims of the projects are met, and deliverables are submitted for all projects owned by the Senior Professional Services Engagement Manager
Understanding customer use cases and requirements and in turn apply best practices for those customer implementations Keeps senior managers and clients up to date with project progress. - Communicates with the other internal teams when needed.
Sharing lessons learned within the team and department and provide internal training.
Expertise in project governance, client delivery, and managing complex implementation projects.
Strong organizational and multitasking skills to ensure smooth project execution, tracking KPIs, timelines, and resource allocation.
Qualifications:
Have Bachelors degree in the information technology industry or 7+ years of experience in the fraud industry.
7+ years client-facing experience preferred.
7+ years in the fraud industry with a focus on risk mitigation strategies.
Fraud investigator certifications are a plus.
Ability to travel up to 30% of the time and have a valid passport.
Have a working and demonstratable proficiency in SQL.
Have excellent interpersonal, analytical, communication, presentation, organizational, time management, leadership, and planning skills.
Have a client-focused approach and expertise in problem-solving, statistics, and data forensics.
Have experience in fraud prevention and analysis, with CFE (Certified Fraud Examiner) certification highly preferred.
Have PMP, Six Sigma, and Python proficiency preferred.
Have expert-level consultative skills with the ability to collaborate and explore options.
Be highly motivated, naturally pro-active, with a great sense of initiative.
Ability to clearly communicate fraud risks and mitigation plans to both technical and non-technical stakeholders, often through detailed reports and presentations.
Working and demonstratable proficiency in SQL required.
Working knowledge of SaaS and “big data” (e. g. Hadoop/Impala) solutions a plus!
Expertise in project governance, client delivery, and managing complex implementation projects.
Strong organizational and multitasking skills to ensure smooth project execution, tracking KPIs, timelines, and resource allocation.
Demonstrates ability to work well under pressure, sense of purpose, drive, motivation, able to be coached, competitiveness, curiosity, accountability and integrity.
We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits
Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan
Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs
Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity
Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits
Health Savings, Health Care, Dependent Care and Commuter Spending Accounts
Up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice
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The salary range provided in this posting is the base salary range for California:$109,800.00 - $183,000.00
At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form: https://forms.office.com/r/eVgFxjLmAK , or please contact 1-855-833-5120.
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