Our Patient Service Representatives (PSR’s) are the face of Saint Alphonsus for patients and family members visiting our clinics. They work in conjunction with physicians and clinical staff to take care of patients’ administrative needs during each visit.
The primary duties that PSR’s are responsible for include checking in patients for appointments, collecting patient co-pays, answering telephones, taking accurate messages, scheduling appointments, and checking insurance eligibility. They utilize our electronic record system to verify and update patient demographic information as well as posting and balancing of payments collected.
PSR’s are friendly and provide excellent customer service, ensuring that patients are informed and well cared for while waiting for their appointment, creating a positive experience for patients. If you take satisfaction from providing excellent customer service, enjoy the challenge of connecting with patients and helping them feel heard and supported, this could be an excellent opportunity!
SKILLS, KNOWLEDGE, EDUCATION AND EXPERIENCE:
High School Diploma or equivalent preferred.
Previous customer service experience required. Healthcare experience preferred. Electronic health record (EHR) experience a plus. Medical terminology preferred.
Experience with process improvement or lean philosophy preferred.
POSITION DETAILS: This position is a Full-Time position with a M-F schedule from 8:00AM - 4:30PM. This position will primarily support our General Surgery Colorectal Clinic.
Patient Registration Essential Functions:
Acknowledges and greets patients immediately, providing a positive customer service experience
Registers patients for appointments and completes paperwork
Verifies and updates existing patient and insurance information
Keeps patient appointments on schedule by notifying provider of patient’s arrival
Informs patients immediately of delays, explains why, and the anticipated wait time
Collect, record, and communicate to patients their responsible balances for visit, diagnostic testing, supplies, etc.
Maintain knowledge of different payer practices and deductibles
Assist patients with all aspects of Financial Assistance Paperwork
Control credit extended to patients via a payment plan
Maintain business office inventory and equipment and order supplies
Maintain a neat work area including the reception area
Follow Cash Control Policy and Procedure and balances daily financial activities. Ensure collection of payments at time of service
Scheduling Medical Appointments Essential Functions:
Optimize patient’s satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
Handles multiple telephone lines effectively and politely per clinic standards
Updates patient personal and insurance information, and notifies patients to bring insurance cards, identification, and co-payment to appointment
Mail patient paperwork to new patients prior to appointment
Interacts with patients via Patient Portal
Scan incoming patient related documents into EHR
Ability to process incoming and outgoing referral requests
Medical Records Essential Functions:
Files incoming medical reports and correspondence
Assembles new patient medical records in accordance with policies and procedures
Ensures availability of treatment information by filing and retrieving patient records
Receives, processes, and documents referral requests to and from the office
Sorts incoming faxes via Right Fax and routes
Receives and routes record requests from others and makes requests on behalf of providers/patients
About Saint Alphonsus:
Colleagues of Saint Alphonsus Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout SAHS and Trinity Health.
Visit www.saintalphonsus.org/careers to learn more about the benefits, culture and career development opportunities available to you at Saint Alphonsus Health System.
Saint Alphonsus and Trinity Health are committed to promoting diversity in its workforce and to providing an inclusive work environment where everyone is treated with fairness, dignity and respect. We are committed to recruit and retain a diverse staff reflective of the communities we serve. Saint Alphonsus and Trinity Health are equal opportunity employers and prohibit discrimination against any individual with regard to race, color, religion, gender, marital status, national origin, age, disability, sexual orientation, or any other characteristic protected by law.
Our Commitment to Diversity and Inclusion
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
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