Regional Customer Manager

MWI Animal Health UK: Founded by veterinarians, for veterinarians. MWI Animal Health, part of AmerisourceBergen (within the Fortune Top 10) has a wealth of experience delivering a quality wholesale service, a secure supply chain and business continuity for customers across the UK. Combined with marketing-leading, innovative practice technology and one of the largest group purchasing organisations, we work in partnership to support veterinary practices, animal owners, manufacturers and retailers.

Reporting to the National Sales Manager, the Regional Customer Managers main responsibilities is the retention and organic growth of MWI’s ‘middle tier’ independent customers base (defined by geographically area and customer spend) and to achieve our sales revenue and gross profit plans either by organic growth within existing customers or, prospecting new customers that are aligned with the business strategy. Focus will be on driving profitability through high margin services and products rather than market share and customer / prospect meetings will be both face to face & virtually.

Primary Duties and Responsibilities:

• Increasing Gross Profit by cross selling high margin services & products to existing customers
• Retention of existing customer base (defined by territory & spend) to ensure minimal customer loss
• Maintain a regular and effective call cycles (as agreed with NSM) and implemented and kept updated within MWI’s CRM system. Customer meeting’s will either be face to face or virtually and will depend on customers / prospects individual requirements
• Prospect new customers to ensure individual KPI’s for revenue & Gross Profit are achieved
• Maintain visibility over competitor and customer activity to ensure we are continuing to drive innovation for our customers, including feeding inputs to operational & supply chain teams for services and capacity requirements 
• Ensure a high standard of service to existing and prospective customers by owning issues and delivering solutions
• Work collaboratively with MWI’s Key Account Manager to ensure customers & prospects are handed over in a professional manner when they reach a certain spend (as defined by the NSM)
• Work collaboratively with MWI Internal xxxxx team when they have either identified a prospect that falls into the RSM spend criteria or, organically grown an existing customer that now falls into the RSM’s spend criteria (both defined by the NSM)
• Ensure that MWI’s CRM system is kept updated with all customer contact and all customers & prospects must have a follow up action’s set for a future date
• Advocate for our customers within the business with operational, customer solutions and shared services functions.
• Commercial negotiation at Senior Level
• Represent MWI in meetings with customers and prospects.
• Manage and support customer facing projects.
• Attend industry related events as required (includes some weekends)

• Understand and comply with job relevant Companies Practice Standards at all times.
• Understand the Companies standard operating procedures and attend training sessions as appropriate.

The above list is not exhaustive, and you may be required to carry out any other reasonable task as requested, appropriate to the scope of the post.

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Experience, skills and knowledge requirements:

• Minimum of 3 years external sales experience in B2B and account management
• Proven track record of selling Technology solutions
• Strong commercial acumen to make appropriate judgements on pricing strategies and negotiation tactics to achieve maximum but appropriate profitability for the business
• Proactive and organised approach, able to exert influence over those whom they do not have direct authority and proven ability to prioritise and manage multiple tasks
• Natural ability to build and maintain strong relationships with internal and external stakeholders 
• Adherence to and promotion of the company values at all time
• Competitive spirit with determination to meet and exceed targets
• Negotiation skills.
• Good presentation and organisational skills.
• Proficiency with Word, Excel, PowerPoint and Outlook.

Company Compliance:

• Support, engage and ensure you are compliant with the companies Environment, Health and Safety policies and procedures.

• Our people managers and leaders are required to:

• Take responsibility for driving performance and engagement through their teams, ensuring that the Right People are in the Right Place at the Right Time.
• Understand the Quality Regulatory framework and the impact of this for their specific business unit.
• Assure compliance with all organisation policies and procedures.
• Establish and implement a continuous improvement plan.

• Our associates are required to assure compliance with all organisation policies and procedures and fully support the delivery of their functional continuous improvement plan.

Acknowledgement:

I have read, fully understand and agree to the responsibilities and requirements outlined in this job description. I have discussed what needs to be accomplished with my Manager and intend to fulfill my commitment to MWI Animal Health UK to the best of my abilities.

What Cencora offers

​Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

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Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

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