People Operations Specialist, Night Shift Lead

About AvePoint: 

Securing the Future. AvePoint is a global leader in data management and data governance, and over 21,000 customers worldwide rely on our solutions to modernize the digital workplace across Microsoft, Google, Salesforce and other collaboration environments. AvePoint’s global channel partner program includes over 3,500 managed service providers, value added resellers and systems integrators, with our solutions available in more than 100 cloud marketplaces. To learn more, visit www.avepoint.com.

What will you be doing?

The People Operations Specialist – Night Shift Lead is a dual-function role that combines core HR responsibilities with shift leadership oversight. The role is a permanent night shift position where responsibilities include managing payroll, benefits, employee records, facilitating employee engagement activities, and other HR operations to ensure a smooth and efficient people experience. The shift lead responsibilities include overseeing personnel during night shifts, ensuring good productivity, and reporting any issues to management.

Your responsibilities will include:

People Experience Duties:

• Payroll Processing: Work with payroll team for timely and accurate payroll processing.
• Benefits Management: Support the administration of employee benefits (HMO, Life insurance, etc.), including enrollment, changes, and inquiries. Liaise with providers and respond to employee benefit-related questions.
• Employee Records Management: Maintain up-to-date employee records, including personal information, employment history, and compliance documents in the HRIS.
• Attendance & Leave Monitoring: Track and manage employee attendance, leaves, and absences. Ensure records are accurately maintained and reported.
• Compliance & Policy Adherence: Ensure adherence to company policies, HR practices, and employment laws. Support management and compliance officer with policy updates and compliance checks.
• Employee Support: Act as a resource for employee inquiries and concerns related to payroll, benefits, and HR policies. Resolve or escalate issues as needed.
• Onboarding & Offboarding: Assist with the onboarding of new hires and offboarding of exiting employees, ensuring a consistent and compliant experience.
• Travel Assistance and Processing: Assist with travel requirements of personnel and visitors whenever necessary. This includes flight and hotel bookings, as well as management of corporate apartment when needed.
• Employee Engagement. Develop and facilitate engagement activities for employees, especially for our night shift personnel, to help foster a positive and connected work environment. Plan and execute team-building activities, recognition programs, and events that promote morale and team cohesion.

Shift Lead Duties

• Night Shift Supervision: Monitor personnel during night shifts to ensure that all team members adhere to schedules, meet productivity standards, and uphold workplace policies.
• Attendance Monitoring: Track attendance and punctuality for night shift employees. Report any absences, anomalies, or deviations in shift patterns to the employee’s manager.
• Performance & Behavior Oversight: Act as escalation point for minor issues and provide support to night shift personnel when needed.
• Reporting: Document and report any operational or personnel-related issues during night shifts, ensuring management is informed.
• Other Duties as Assigned: Perform any additional duties or responsibilities as needed to support People Operations and shift supervision.

OK, I'm interested... is this the job for me?

We look for people who value agility, passion and teamwork; those who can bring fresh ideas to the table and want the opportunity to learn, grow, and expand their careers. Bring your aptitude and build upon what you do best for our customers, partners, team, and you.

Other qualities you will need to be a fit for this role include:

• 3-5 years progressive Human Resources experience
• University degree preferred; but undergraduates with relevant experience may be considered.
• Ability to deal with ambiguity, tight timelines, and multiple priorities, in a fast-moving, constantly changing environment
• Strong interpersonal communication, listening skills, critical writing, and thinking skills
• Exercise good judgment and demonstrate a diplomatic and open-minded approach
• High degree of professionalism, maturity, and confidentiality
• Strong technical skills, including significant experience using Excel, Word, and PowerPoint
• Proven application experience of HR information systems

AvePoint is proud to employ talent from many different backgrounds, experiences, and identities. We believe that diversity and inclusion drive our success and is at the core of how we hire, communicate, and collaborate to deliver value and excellence. We are committed to fostering an environment where people can bring their whole selves to work and feel a sense of belonging, and we continue to work toward creating a workforce that represents the diversity of our customers and communities.