Strategy & Operations Analyst

About finmid

finmid is a platform enabling software businesses to grow their revenue by embedding financial services in their product through a single integration. By productizing the complexity of financial services, finmid empowers companies to offer financial services where FinTech isn't the mission but enables the mission. More about who we are and what we do here.

About the opportunity

We are seeking a motivated and energetic S&O Analyst to support our team in Berlin. In this role, you will take ownership of key projects that directly contribute to revenue growth with our top partners. You will collaborate with internal teams and have the unique opportunity to work in a cross-functional team environment, playing an essential role in shaping our operations and customer experience.

In this role, you will:

• Collaborate with internal teams (Sales, Product, Risk) to resolve customer issues and ensure a seamless customer experience.

• Conduct regular business reviews for key stakeholders to assess customer performance on metrics like volume, new use adoption, and buyer repayment behavior.

• Onboard new customers and proactively identify customer challenges, developing solutions to improve our product offering.

• Analyze data sets and customer feedback to identify trends and new opportunities.

• Improve processes to ensure faster turnaround times and reduced operational loads for the team and end customers.

• Take end-to-end ownership of projects and work closely with one of our founders.

What you need to be successful:

Background:

• You have a Bachelor or Master's in Business Administration, Economics, Finance, or a related field.

• 1+ years gained experience in operations, customer service, or a related area.

Skills:

• You have excellent English & German language skills

• You possess exceptional analytical and have experience with data analysis tools

Traits:

• You are analytical and enjoy structuring abstract problems into actionable recommendations

• You are a fast learner and work well within a fast-paced work environment

• You actively help yourself (and others) to be successful

• You give and receive open, direct and timely feedback

Benefits

• We see ourselves as “distributed first” but also have a beautiful office in Berlin where you can work

• We are flexible and cover whatever you need to be as productive as possible

• Home office stipend

• 30 days time off

• Open-minded and transparent culture that includes regular get together meetings (e.g. All Hands, Brown Bag Lunch, Offsite)

We're looking for people with passion, grit and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. We welcome diverse perspectives and people who think out of the box and aren't afraid to challenge assumptions. Join us.