Customer Service Agent - English Speaking

Are you a problem solver, excellent communicator and a people person? 
If so we are looking for you to join our award winning customer service team based in our stunning offices in Malta!

The Wow 

You will be a part of a seamless Customer Service function, working to achieve our goal of the best Customer Experience. Not only that, your opportunity to learn and progress within Betsson is limitless!

At Betsson Group we work with a Hybrid Work From Home (WFH) model, giving you the flexibility of working 3 days at the office and 2 days from home.

We want you to excel in the following:

• Help English speaking customers via e-mail, chat and telephone
• Work together with your team to reach the best customer satisfaction (including other KPI's)
• Translate promotional texts and/or customer surveys in your local language
• Manage customer accounts 
• Follow company policies and practices regarding player safety, protection, and responsible gaming
• Be flexible as this role might require day shift and night shift

What's in it for me?

Here at Betsson not only do you get the chance to work across our leading markets but also with a team of excellent Customer Service Agents. There will be ample opportunity to progress your own skills, develop your knowledge of the iGaming industry and be a part of a multicultural, friendly environment. We want our employees to embody the value of One Betsson and enjoy the perks of being a Betssonite!

You're good at:

• Must have excellent command of the English language, both written and verbal
• Strong Microsoft Office knowledge
• Background in customer service, this can be face to face, online or via phone calls
• Multi-tasking and time management
• Additional language skills are considered a plus: (example: Italian, Spanish, Greek, German, Polish etc)

What we offer?

Much like riding a rollercoaster, sometimes life at Betsson can be lightning fast with twists and turns but always FUN! We recognise it may not be for the faint-hearted, but if you’re a go-getter, initiator and adrenaline junkie, always striving to push the boundaries and challenge yourself, then you’ll fit right in.

Good to know:

• Start date: Every second week, training is provided
• Salary: The salary consists of a base salary and a bonus scheme.
• Work hours: As a customer service agent you work shifts
• Location: Malta, St Julian's
• Generous relocation package offered

Challenge Accepted?

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