Career Opportunities: Team Leader Telephone Interpreting - MNSW (70719)

Team Leader Telephone Interpreting

• Location – Parramatta
• Employment type: Temporary full-time up till 30 June 2025
• Grade: Grade 7/8
• Salary: $ 106024 - $117362 pa plus employer contribution to superannuation and annual leave loading

Your role

The Team Leader, Telephone Interpreting plays a critical role managing a small team responsible for the successful of our remote interpreting services within the Language Services division of Multicultural NSW.

This is a great opportunity to join the team at MNSW during a period of significant growth of our interpreting and translation services.

What you’ll do

You will lead a team to deliver timely, efficient, effective and integrated customer service in our remote interpreting (telephone and video) section and engage in operational support initiatives in Language Services. You will be responsible for providing quality information, assistance and customer service by developing proposals, allocating work and monitoring team’s performance. Finally, you will assist the Operations Manager in the development and implementation of best practice frameworks, and effective and ongoing monitoring, measurement and reporting of business unit performance.

What we’re looking for

• Established team and people management skills and an ability to collaborate with colleagues across different functions.
• A client-centric mindset with established skills to translate customer needs into appropriate operational actions.
• Demonstrable experience in effectively balancing the management of business-as-usual service delivery with the need to contribute to continuous improvement initiatives, within language services an advantage.
• Strong attention to detail with capacity to develop insights from data and develop effective business solutions.

Download the role description.

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To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information?  Visit our website to see more information on https://multicultural.nsw.gov.au/

We do work that really matters

At Multicultural NSW you’ll be helping connect and unite people to develop resilient and welcoming communities. You’ll be supporting NSW to be the most successful multicultural society in the world.

Our work matters. We offer a range of rewarding career opportunities that allow us to promote cultural and religious diversity and social harmony.

Are you ready to join us?

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date resume (maximum 5 pages).

Applications close Thursday, 21 November 2024 at 11.59pm

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Andrew Ingram on +61 2 8358 5408 or at andrew.ingram@multicultural.nsw.gov.au.

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best, please call Poppy Sgro on 02 9765 3929 or via poppy.sgro@dcj.nsw.gov.au   

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

Thank you for your interest in this role. We look forward to receiving your application.