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Customer Success Outreach Associate

Remote:

Full Remote

Contract:

Full time

Experience:

Entry-level / graduate

Work from:

United States

Offer summary

Qualifications:

Bachelor’s degree in relevant field, Strong communication skills, verbal and written, Previous negotiation and objection handling experience, Excellent interpersonal skills, Familiarity with CRM software preferred.

Key responsabilities:

Initiate proactive outreach via various channels
Build rapport to understand customer needs
Provide demonstrations and answer inquiries
Negotiate contracts and transition to implementation team
Collaborate with internal teams for issue resolution

Lone Wolf Technologies SME https://www.lwolf.com/

201 - 500 Employees

See more Lone Wolf Technologies offers

Job description

As a Customer Success Outreach Associate, you will play a crucial role in fostering positive relationships with our customers and ensuring their satisfaction with our products or services. You will be responsible for reaching out to customers, understanding their needs, addressing any concerns they may have, and providing assistance to maximize their experience.

Key Responsibilities:

Initiate proactive outreach to customers via email, phone calls, and other communication channels.

Build rapport with customers to understand their requirements and challenges.

Provide product or service demonstrations and answer inquiries effectively.

Negotiate migration and upgrade contract and transition customer to implementation team

Identify and address customer concerns or issues promptly.

Collaborate with internal teams to resolve customer queries or escalate issues when necessary.

Ensure timely and satisfactory resolution of customer problems.

Work closely with sales and marketing teams to identify opportunities for upselling or cross-selling based on customer requirements.

Contribute to the development of customer success strategies and initiatives.

Requirements:

Bachelor’s degree in business administration, marketing, communications, or related field.