Technical Project Lead (Development Background)

Project/Process Management:

• Lead the planning and implementation of technical projects.
• Define project scope, goals, and deliverables that support business goals.
• Develop full-scale project plans and associated communications documents.
• Track project milestones and deliverables.
  
  
  

Team Leadership:

• Direct and manage project development from beginning to end.
• Coach, mentor, and motivate team members.
• Influence them to take positive action and accountability for their assigned work.
  
  
  

Technical Oversight:

• Provide technical direction and support for project team members.
• Oversee software development lifecycle and ensure compliance with industry best practices.
• Conduct code reviews and provide feedback to developers.
  
  
  

Stakeholder Communication:

• Liaise with project stakeholders on an ongoing basis.
• Set and continually manage project expectations with team members and stakeholders.
• Identify and resolve issues and conflicts within the project team.
  
  
  

Risk Management:

• Identify and manage project dependencies and critical path.
• Proactively manage changes in project scope, identify potential crises, and devise contingency plans.
  
  
  

Documentation and Reporting:

• Create and maintain comprehensive project documentation.
• Develop and deliver progress reports, proposals, requirements documentation, and presentations.
  
  
  

Additional Job Description

Knowledge & Experience-

• In Leading the Project team with a Problem Solving and Decision-making experience.
• Must have 8-12 years of experience.
• With proven leadership ability, both in building, managing, and getting the most out of the teams, but also in thought leadership who has the experience in identifying gaps and opportunities and providing thought leadership on how to continuously innovate and improve.
• In MGMT - Set goals, define metrics, and ensure those metrics are achieved.
• Defining individual training plans, monitor/mentor team for growth.
• Able to operate at macro and micro level
• In MGMT - Onboarding / offboarding of resources
• In MGMT - In Recruitment process
• In Reporting - QBR, MBR and good presentation skills
• In Support - Leading the Support activity
• In ensuring support SLAs are met consistently
• In Refining/improving support process with Prod Support team in order to quickly resolve P1/2 issues
• Participation in/contributing to roadmap meetings.
• In research/application of new tools and technologies i.e. AI
• Strong technical background in development or IT, preferred in Microsoft tech stack.
• Dev Ops experience- Good to have
• Automation Testing Experience- Good to have
• DBA Knowledge - Good to have
• In working with Azure Dev Ops.
  
  
  

Personal Attributes

• Good written and oral communication skills.
• Strong technical documentation skills.
• Good interpersonal skills.
• Ability to present ideas in user-friendly language.
• Highly self-motivated and directed.
• Keen attention to detail.
• Proven analytical and problem-solving abilities.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong customer service orientation.
• Experience working in a team-oriented, collaborative environment.
  
  
  

Work Conditions

• Availability over Google chat during working hours.
• Committed towards delivery deadlines.
• Should be comfortable for flexible timing as per client requirement.
• Able to resolve emergency issues from home.
  
  
  

EEO Statement

At TELUS International, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS International is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.