Marketing Quality Manager

Overview:

Our mission is to SAVE AND IMPROVE LIVES BY EMPOWERING HEALTHCARE CONSUMERS. Come be part of remarkable.

How you can make a difference

The Marketing Quality Manager is responsible for developing and enhancing operational procedures, overseeing certain key projects, and managing quality assurance (QA) standards and reporting across marketing channels. The right candidate is diligent and discerning, with a passion for consistency and transparency, but also receptive to change and driven by continual improvement. You will strive to methodically reduce risk, scale and streamline processes, and ensure all aspects of execution workflows are reliable and predictable. At its core, this role aspires to enable all Marketing teams to be productive, efficient, and prepared to consistently deliver meaningful, high-quality business results. The Marketing Quality Manager reports to the Sr. Manager Marketing Operations. This role typically performs remote.

What you’ll be doing 

• Create, establish, maintain, and evolve scalable processes, including rigorous QA steps, that effectively ensure deliverables meet and exceed project requirements and goals.
• Facilitate monthly quality and efficiency reporting across all marking channels.
• Document and review reported issues with marketing-executed projects (such as email, SMS, in-portal messages, etc.), evaluate impact and severity, conduct root cause analysis, and define action items and next steps.
• Determine short- and long-term solutions in response to errors and process deficiencies, regularly implement operational quick wins, and continuously promote improvement across the Marketing function.
• Develop and deliver internal training to ensure companywide compliance with channel-specific processes and associated QA requirements. 
• Contribute to formal reviews of vendors, systems, processes, and operational mechanisms and help identify and prioritize opportunities to drive standardization and optimization.
• Deliver regular updates to stakeholders and engage with internal partners to manage feedback and expectations.
• Engage with a variety of marketing technology and platforms including Workfront, Salesforce, Smartsheet, Relay, InstaPage, Intercom, WalkMe, and Seismic.

What you will need to be successful

• 5+ years marketing project management, quality assurance, or operations experience
• Bachelor’s degree required in marketing, communications or related field
• Prior experience establishing and socializing standardized processes across a large cross-functional team while influencing a culture of constant improvement
• Ability to prioritize multiple simultaneous projects/deliverables to successful completion (i.e., high quality deliverables in a timely manner)
• Program and project management skills in a marketing context
• Analytic skills – hands-on, detail-oriented professionalism combined with excellent technical, analytical, planning, evaluation, and implementation skills
• Entrepreneurial and innovative spirit – comfortable working with ambiguity, providing structure to unstructured situations
• Clear and effective communication and presentation skills on process optimization initiatives and outcomes to all levels of the organization
• Thirst for knowledge, swiftness to adapt, and enthusiasm for change
• Proficiency with Microsoft products such as Outlook, PowerPoint, Excel, Visio and Teams
• Desire to build rich connections and a sense of community with team members of diverse backgrounds and to make a positive impact on the lives of the members we serve
• Infrequent travel may be required

#LI-Remote

This is a remote position.