Recruitment Operations Specialist

Overview

The person in this position will partner closely with USAP Talent Recruiters, HR peers and business leaders to support the Talent Acquisition Operations team.  He or she manages the onboarding function for new USAP employees, supports the USAP service center with ticket initiation for various team member/management needs related to Talent Acquisition, and serve as a point of contact (phone, email) for USAP Associates and pre-hires. He or she also supports USAP integration work related to offers/onboarding of newly acquired staff. 

Job Highlights

• In conjunction with recruiting, HRBPs and hiring managers, provides an exceptional onboarding experience for new team members.
• Communicates USAP and position details to new team members before their start date, gathering necessary paperwork and partnering with HRBPs and hiring managers to schedule first days.
• Assists in maintaining the daily workflow of the talent acquisition operations function.
• Develops and reports on function metrics.
• Develops, deploys, and maintains pre-employment and onboarding processes and policies. 
• Formulates partnerships across the HR function to deliver value- added service to partners, management and team members that reflect the business objectives of the organization
• Facilitates continuous process improvements to create more effective and efficient ways to approach the USAP onboarding This includes best practice research and training development.
• Provides functional administration and support for assigned tools and systems, including iCIMS, Workday, ServiceNow and related systems. 
• Participates in process and technology improvement projects and initiatives across Talent Acquisition.
• Communicates needs proactively with our HR department and business management seeking to develop integrated solutions. 
• Transacts ServiceNow tickets assigned to TA Ops and partner with HR Ops where needed to facilitate completion.
• Audits candidate profiles through the pre-employment process after offer is accepted for I-9 documentation and benefit elections.
• Serves as point of contact for recruiters and candidates having issues logging into iCIMS to view and accept offer letter as well as similar support for Workday.
• Maintains the offer template library for consistency; edit and create offer templates.
• Review employment offers to determine salary, bonuses, allowance plans and stipends are entered in iCIMS for correct payment upon start.

Qualifications

• BS/BA degree in Human Resources, Business Administration, or similar degree preferred and/or equivalent work experience
• Experience with Applicant Tracking and Onboarding systems is required.
• Working knowledge of recruitment and hiring processes is required.
• Strong attention to detail and follow-through, and ability to multi-task and juggle multiple projects and responsibilities in a fast-paced environment is required.
• Excellent verbal and written communication skills required.
• Intermediate level proficiency required in:  Microsoft Word, Excel, PowerPoint and Outlook.
• 1-3 years of previous experience in recruiting/HR, business analysis, or technical administration experience in a corporate environment is strongly preferred
• Working knowledge of iCIMS and Workday is strongly preferred.
• Experience supporting and/or managing Talent Acquisition or HR programs is preferred.

*The physical demands described here are representative of those that may need to be met by an employee to successfully preform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Occasional Standing

• Occasional Walking

• Frequent Sitting

• Frequent hand, finger movement

• Use office equipment (in office or remote)

• Communicate verbally and in writing